We are excited to announce an opening as Head of Customer Experience Assurance (Head of CEA) solution at Elisa Polystar! As Head of CEA you report to the Chief product Officer, and play a pivotal role in shaping the future of our solution, ensuring this meet the evolving needs of our customers. You will lead a talented team of professional product managers and product owners, fostering a culture of innovation, collaboration, and excellence. Your strategic vision and deep expertise in telecommunication networks and operator processes will drive the development of CEA solution that set us apart in the market.

If you are ready to make a significant impact and be part of an experienced team to lead Elisa Polystar to new heights, we invite you to apply and become a key player in our success story. Join us and be part of a product management team that is redefining the future of CEA for telecommunication industry.

Why consider Elisa Polystar?

We are an international software company with HQ in Stockholm, with operation in 20+ countries. We specialize in analytics and assurance software solutions for communication service providers, with running business of 100+ telecom clients across the globe. We are part of Elisa Group of companies.

What will you be doing?

Key Responsibilities Include

• Define and communicate the solution vision and strategy to stakeholders and implement the strategic plans to drive growth of the solution.
• Lead product and solution development from ideation to launch, in alignment with company targets.
• Mentor and lead an experienced team of product managers and product owners, fostering a culture of innovation.
• Collaborate with cross-functional teams, including engineering, services, sales and marketing.
• Overseeing the financial performance of the solution, including budgeting and profitability.
• Manage the solution roadmap and prioritise initiatives based on customer needs and business impact.
• Conduct market research and analyze user feedback to inform product decisions.

Qualifications

• Minimum 7 years of telecom industry experience in product management role(s).
• Excellent communication skills to articulate the solution vision to diverse internal and external stakeholders.
• Proven leadership abilities to inspire and guide cross-functional, multi-cultural and multi-site teams.
• Strategic thinking and problem-solving skills to resolve complex challenges.
• Strong understanding in telecom networks and standards.
• Ability to work in a dynamic and high-pressure environment.
• Strong business acumen and understanding of market trends and competitive landscape.
• Experience with agile software development processes.

Other Requirements

• Traveling is required in this role.
• For the final candidate, a background check is required.
• Preferred location is Stockholm, Sweden, relocation can be discussed.

If you have questions, please reach out to our recruiter Saku Tihveräinen on LinkedIn or via email (@elisapolystar.com). Apply ASAP as we’ll be interviewing on a rolling basis, or by latest 15th May.

Interested? Great to hear – we look forward to hearing from you!

Apply