OneTouch Direct is seeking a dynamic and experienced Call Center Assistant Director to join our team. In this role, you will be responsible for overseeing the operations and performance of our call center, ensuring efficient processes, exceptional customer service, and high productivity.
Responsibilities
Assist with the development and implementation of call center strategies and objectives
Manage and monitor the performance of call center agents, providing coaching and feedback to ensure high quality and productivity
Analyze call center metrics and generate reports to measure performance and identify areas for improvement
Collaborate with other departments to ensure seamless operations and excellent customer service
Develop and implement training programs to enhance the skills and knowledge of call center staff
Stay updated with industry trends and best practices to continuously improve call center operations
Requirements
5+ years of experience in call center management or a related role
Demonstrated leadership skills and the ability to motivate and inspire teams
Strong knowledge of call center technologies, processes, and best practices
Excellent communication and interpersonal skills
Analytical and problem-solving abilities
Proven track record of driving performance improvements and achieving targets
Bachelor’s degree in a relevant field is preferred
Benefits
Full time. 40 hours per week schedule with overtime opportunities!
Great pay. Hourly base salary + benefits!
Training. Paid training & development
Benefits. Health Care Plan (Medical, Dental & Vision)
Growth. Opportunity for professional and personal growth
Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment
GatedTalent consolidates jobs from a variety of sources. Users of the “Talentis” and “FileFinder” executive search CRMs are able to publish jobs to the site with links from inside their core business apps. These are supplemented by jobs added by our own researchers and those provided by a third party job aggregation service. Please note that GatedTalent staff are not directly involved in the recruiting process.
Upload Resume
Recruiters across the globe used Talentis and GatedTalent to find candidates for board, executive, leadership and professional rules. Increase your chances of success by uploading and sharing your resume with our recruiter clients!
You don't have credit card details available. You will be redirected to update payment method page. Click OK to continue.