We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we’re calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®

Job Description

As the Director of Product UX, you’ll lead a talented team responsible for shaping the usability, quality, and effectiveness of our public-facing digital product experiences. You’ll collaborate closely with Product leadership, evangelizing user-centered practices and driving measurable behavior change that aligns with business outcomes.

Key Responsibilities

Vision and Strategy:

• Lead the vision and strategy for the Product UX team.
• Oversee Digital User Experience managers and practitioners.
• Make data-driven, audience-led, results-oriented decisions.
• Prioritize and provide strategic design recommendations.
• Coach, counsel, and write performance appraisals for team members.
• Assist with recruiting, hiring, and onboarding new team members.

Collaboration And Alignment

• Work directly with Digital Product Directors and other leaders.
• Coordinate digital product discovery, audience research, and analysis.
• Conceptualize, roadmap, and refine processes.
• Conduct demos and manage dependencies across all product teams.
• Cultivate strong relationships with internal and external business partners.
• Present and defend user experience design vision to senior leadership.

Qualifications

• Bachelor’s Degree and/or 7-10 years of experience in digital product technology, strategy, development, and/or design within an enterprise environment.
• Minimum of 3 years directly supporting, training, and mentoring other contributors.
• Solid knowledge of modern interaction design and prototyping tools (e.g., Adobe XD, Axure, Sketch).
• Awareness of User Interface principles and Web accessibility standards.
• Familiarity with HTML, JavaScript, and CSS design/coding.
• Experience with Adobe Experience Manager content management system and Adobe Analytics is a plus.
• Excellent project management, written, and verbal communication skills.
• Comfort presenting digital product experiences to business partners and senior executives.

Location:

• This position will be based at our National Executive Office (NEO) in Memphis, TN
• The position will be eligible for a hybrid work schedule including in office days at NEO.

Benefits & Perks

The following Benefits & Perks apply to Full-Time Roles Only.

We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.

• Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
• 401K Retirement Plan with 7% Employer Contribution
• Exceptional Paid Time Off
• Maternity / Paternity Leave
• Infertility Treatment Program
• Adoption Assistance
• Education Assistance
• Enterprise Learning and Development
• And more

ALSAC is an equal employment opportunity employer.

ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.

No Search Firms

ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.