Welcome to Cherry Health – video about Cherry Health

Overview Of Position

The Director of Adult Healthcare (1.0 FTE) is a formal leader of Cherry Health medical services provided to adult patients, and in alignment with Cherry Health’s strategic priorities, will guide and develop the medical teams treating adult patients in delivering exceptional care.

The Director of Adult Healthcare will be responsible for Medical Clinicians (MD, DO, NP, PA) across all Cherry Health medical site. This position will work collaboratively with the operations and executive leadership teams to drive alignment and efficiencies for comprehensive healthcare services for Cherry Health patients. This role will benefit from strategic thinking skills, exceptional inter-personal skills and excellent listening skills to understand diverse perspectives regarding issues and patient-centered workflows.

The Director of Adult Healthcare will also serve as a medical clinician, providing direct patient care 50% of their time.

Must adhere to the organizational Policies, Procedures, Code of Ethics, Conflict of Interest and all licensing and accreditation standards of the position. Must represent the organization’s Mission in all actions and communications.

Essential Duties And Responsibilities

• Directly lead medical clinicians working with adult population. Demonstrating leadership and management skills to coach medical clinicians clinical and management staff to patient-centered excellence.
• Be a change management champion, innovating ways to improve care given to our population.
• Encourage all staff to live up to our mission of caring for the underserved with compassion and excellence.
• Foster a culture of continuous process improvement and innovation, by seeking to improve patient- centered processes to reduce waste and increase effectiveness.
• Champion quality medical care in close collaboration with Quality Improvement efforts and Quality team members.
• Model and communicate key values in the community and to staff in a way that supports Cherry Health’s mission.
• Manage communication cascade of strategic deployment, including the facilitation of meetings to communicate organization/department initiatives and updates to medical clinician staff and teams.
• Facilitate compliance with said initiatives and policies within the medical teams.
• Collaborate with operations regarding the Medical Services budget, with awareness of competitive cost structures; identify and operationalize spending or cost avoidance strategies.
• Work closely with operations and finance to support financial viability for the medical service line.
• Work with operations to optimize medical clinician patient scheduling in medical services including adult medicine and Family medicine to achieve Cherry Health’s mission and provide expanding access to our patients.
• Develop and deploy, in collaboration with clinical and operational leaders in all department, effective care pathways and evidence-based standard of care in the medical service lines.
• In collaboration with office management, support and guide performance of individual medical clinicians reporting to them. This includes managing substandard performance, navigating performance improvement plans, and if necessary, leading termination activities in collaboration with Human Resources.
• Serve as a supervising physician to advanced practice providers as needed.
• Effectively recruit medical clinicians (MD, DO, NP, PA’s) for Adult Medicine and Family Practice sites.
• Be knowledgeable of all pertinent federal, state and Cherry Health regulations, laws, and policies as they presently exist. Stay on top of changes and modifications of these, and effectively communicate these changes, and their implications, throughout the entire organization.
• Collaborate with the Chief Medical Officer to ensure that the medical clinicians are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs.
• Developing new policies/procedures to advance medical care.
• Perform other duties as assigned.

Skills / Knowledge / Abilities

• Proven ability to interface effectively across medical specialties and disciplines.
• Effectively supervise medical clinicians in the care of adult patients.
• Demonstrated competency in use of data analytics. Analytical skills necessary to analyze and interpret complex data, to identify problems and to propose experiments (countermeasures) to address identified problems.
• Excellent technical skills in regards to computers, programs and EHR documentation.
• Excellent verbal and written communication skills, including effectively communicating orally with diverse individuals and groups, and to write collaboratively within a team.
• Ability to plan, organize and prioritize work to produce accurate and comprehensive work products with minimal direction.
• Ability to exercise mature judgment and maintain strict confidentiality.
• Foster and maintain effective interpersonal working relationships and positive public relations.
• Model strong interpersonal skills with executive leadership, direct reports, employees, patients, and the general public.
• Basic Life Support/CPR training according to requirements of license and/or certification.
• Ability to exercise good judgment in appraising situations and decisions.
• Apply knowledge of medical policies and procedures into stable practices.
• Leverage knowledge of Quality Improvement Programs.

Key Values

• Leadership
• Communications & Relationship Management
• Business Acumen
• Customer Service
• Collaboration
• Integrity
• Respect
• Professionalism
• Learning

EDUCATION / LICENSES / CERTIFICATES / EXPERIENCE::

• Unrestricted licensed to practice medicine in Michigan, with board certification in specialty. DEA Registration and controlled substance licensed in MI. Insurable as a physician for liability insurance.
• Physician with at least 10 years of direct patient care experience (family practice or internal medicine).
• Three years healthcare service operations/managerial experience, preferably in an FQHC, a managed care organization, or a large group practice preferred.
• Prior experience in identifying and implementing strategic medical health center workflows, and in effective deployment of aligned business strategies and objectives at multiple practice sites.

Who We Are

Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re-entry services, school-based health centers and more.

Our Mission

Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.

Our Vision

Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.

Our Values

• Collaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.
• Customer Service – Serve internal and external customers in a welcoming manner with compassionate care.
• Diversity, Equity & Inclusion – Build a stronger culture through treating all patients and staff with respect, dignity and compassion.
• Innovation – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.
• Integrity – Uphold the highest ethical standards by being honest and trustworthy.
• Professionalism – Create a positive work environment where we care accountable for our decision, our action and the results.

Benefits

Cherry Health has excellent benefit offerings dependent on employment status. Check out a sample of the benefits available to our team members below!

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
• Medical, Dental and Vision Insurance for you and your family
• Generous Paid Time Off benefit – 4 weeks per year for full time
• Paid holidays – 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match – $ for $ match up to 5%
• MET and MESP 529 Savings Plans
• Pet Insurance!
• Employee Assistance Program

Our policy is to offer all employees and applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.