Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The People & Organization (P&O) Director serves as a trusted business partner to the entire organization, acting as a subject matter expert in many areas of HR, including training, talent, recruiting, payroll, timekeeping, record-keeping, onboarding, offboarding, employee relations and internal communications. Additionally, this position is responsible for participating in the recommendation and implementation of strategic initiatives that will continue to drive value-to Parques Reunidos and Palace Entertainment.

We Are Currently Looking For a

Dutch Wonderland Resort – Director of People & Organization

Roles & Responsibilities

Roles & Responsibilities:

Supervisory Duties

• Manage all aspects of the People & Organization (P&O) team and any other assigned departments
• Lead by example, attitude, and as a representation of Dutch Wonderland Resort core values
• Act as an approachable mentor and coach to all team members throughout the park
• Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental labor budgets
• Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all P&O positions and backfill these positions when needed
• Ensure that all required meal and other breaks are being given in accordance with Pennsylvania law
• Assist with team scheduling and timekeeping activities

Departmental Duties

• Manage all activities related to the employment life cycle for Dutch Wonderland Resort
• Establish a trusted and caring attitude toward all team members, their goals, and problems.
• Foster positive attitudes by guaranteeing consistency and fairness in the application of policies, procedures, compensation, and benefits.
• Develop efficient and effective methods of communication to reach the employee population, leveraging marketing resources to assist with methodology and delivery
• Investigate and resolve employee concerns, keeping leadership and related parties informed throughout the process
• Administer disciplinary actions to team members, as required
• Execute voluntary and involuntary terminations, as needed
• Coach and counsel leadership to effectively address employee performance and provide guidance for legally defensible resolutions
• Leverage metrics and analytics to measure progress against organizational goals
• Participate in company-wide budgeting and labor costing initiatives, as needed
• Maintain accuracy and data integrity for assigned location(s) within all HRIS systems
• Participate in payroll and timekeeping closing activities, as needed
• Manage all aspects of the staffing process, including recruiting, job requisitions, interviewing, hiring and onboarding
• Generate a sufficient flow of qualified applicants through appropriate recruiting tactics including, but not limited to, advertising, and ongoing communication with high schools, colleges, and community organizations
• Ensure compliance with all governmental rules and regulations, relative to hiring, as well as equal opportunity policies
• Conduct pre-employment screening of all applicants, employment interviews, and extend or decline to extend an offers of employment
• Develop and implement team member orientation and training programs.
• Lead all learning initiatives for the park and ensure that all relevant training data is captured in the Workday Learning module
• Conduct review of P&O policies, procedures, and handbooks on an annual basis, and update these as needed
• Coordinate and assist various departments in the development and presentation program for skills training programs, guaranteeing that all team members receive sufficient training to meet proper job performance standards
• Maintain solid communications for all park employees, by utilizing bulletin boards, newsletters, town-hall meetings, and other communication channels
• Coordinate and execute company-sponsored employee engagement events, such as parties, picnics recreational activities, and discounts
• Purchase all required uniforms and garments for each season by seeking out vendors for the best quality and price
• Participate in the purchasing of uniforms from company-approved vendors
• Manage uniform inventory, distribution, and collection for all employees
• Maintain open communications with all departmental leaders and team members
• All other duties as assigned by leadership

Education And Experience

• College degree in Human Resource Management, Industrial Relations, Training or other related discipline, highly desired. Experience in lieu of education will be considered.
• 3+ years’ experience managing one or more direct reports
• Progressive experience in an HR Manager, Generalist, or similar role
• Experience in theme park industry, hospitality, tourism, or entertainment highly desired, but not required
• Previous Workday, Dayforce or other HCM experience desired
• PHR or SHRM certification a plus

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements

• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to frequently work hours that extend beyond 9 AM to 5 PM during the operating season
• Ability to occasionally travel locally or to domestic US park locations (up to 10% expected travel) for recruiting purposes, trainings, or special company events
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to exude unwavering professionalism toward guests, team members, management and other human resources contacts
• Ability to maintain confidentiality and protect sensitive employee data
• Ability to communicate clearly, concisely and persuasively with a wide range of diverse personnel and guests
• Must be proficient in Microsoft Outlook, Excel, Word, and Power Point
• Knowledge of Google Sheets or Smart Sheet, a plus
• Experience analyzing and reacting to trends
• Ability to use office technology and equipment, such as PC, software, and copier

Working Conditions

• This role will be primarily based in an office setting with some interaction with other outdoor park locations
• Some exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments

Team Member Benefits

Why Palace Entertainment?

Benefits

We truly believe that where you work matters and, as a theme park company, we like to think we know a thing or two about what makes people happy. Palace Perks and Benefits:

• Competitive compensation
• Management Incentive Plan
• Comprehensive health and wellness package
• 401k Savings and Investment plan
• Free admission to Palace Parks in the continental US
• Generous vacation and sick time

When you join Palace Entertainment, you do more than simply advance your career. You become part of the Palace family, a group of talented people who drive innovation, embrace change, and deliver results.

If you’re ready to join our amazing team, please visit our website at www.palaceentertainment.com — “Work With Us” tab — to explore all of our open positions and exciting opportunities.

Do not miss the chance to spark your career now!