The JLL CRE Transaction Management Director will support the Global Transaction Management Lead to deliver exceptional transaction management services that meet the needs of the JLL businesses. S/he will work as a player-coach, overseeing global transaction activity (mainly Americas region). S/he will work with professionals across a wide variety of disciplines and business units, including local markets brokerage, occupancy planning, project management, facilities, legal, and portfolio strategy professionals. S/He will support developing and implementing transaction governance globally, support strategic planning, and support other special projects and initiatives as needed.

Essential Functions

Deliver Outstanding Transaction Services

• Develop and implement global transaction management governance, clearly differentiating what should be standardized and governed, while enabling local customization where appropriate
• Drive improvements to transaction processes and guardrails to improve efficiency, quality, and transparency
• Orchestrate complex activities across multiple geographies
• Collaborate with Portfolio Strategy, Legal, Occupancy, Facilities, and Projects professionals to align with and provide an integrated service delivery model, leveraging Legal, BI, and Technology partners to drive success.
• Be the trusted advisor for complex transactions and strategies, leading and/or providing advice
• Own the full transaction life cycle, whether directly or indirectly – monitor critical dates, discern client requirements, evaluate the market, oversee site selection processes, manage local brokers, negotiate deal terms, support legal review, prepare deal approval packages and business cases, and complete closeout activities.
• Expertly prepare and evaluate financial analyses and forecasts
• Work withing JLL CRE to help develop real estate strategies that support business needs and contribute to CRE’s capital planning processes.
• Manage communication cadences, always having clear objectives, agendas, and outcomes

Revenue Growth

• Monitor and manage commission/revenue projections to a target
• Proactively manage, identify and present to unforeseen transaction opportunities
• Oversee commission invoices for accuracy and progress on payment (ensure accuracy, update regularly)
• Ensure JLL meets/exceeds each client service level agreement (SLAs) and Key Performance Indicators (KPIs)

Essential Skills

• Demonstrated experience in managing complex transactions to successful outcomes
• Naturally proactive with the innate ability to identify risks in delivery before they become issues
• Results-oriented with confidence to liaise effectively with all levels of the organization, building stakeholder trust
• Organized and efficient to meet deliverables
• High level of integrity, enabling strong team and stakeholder trust
• Bias for action, always executing with urgency
• Persuasive, with the ability to succinctly convey information to drive consensus
• Strategic thinking, with ability to absorb and translate broad concepts and ideas into clear and logical tactics
• Positive mind set and a “can do” attitude while multi-tasking, driving change, and delivering efficiencies
• Firm on principles, with discernment to be flexible when appropriate
• Continuous improvement mentality
• Work well under pressure and support the team without compromising quality

Education And Experience

• Bachelor’s degree, preferred
• Masters, MBA or other advanced degree, preferred
• 8 years of relevant work experience with at least 5 years as a Transaction Manager, preferred
• Proven acumen in all transaction types
• Experience working with corporate clients to achieve real estate objectives
• Real estate brokerage or salesperson license
• MRICS, CCIM, MCR, and related certifications, preferred