The Benefits Product Team is an innovative and fun group within Connected Commerce, focused on expanding Chase’s business beyond traditional financial services by enhancing the digital ecosystem with discoverable and engaging experiences. Our mission is to deliver a curated, personalized loyalty experience that is relevant and valuable to every Chase customer, enabling them to understand, access, and celebrate their benefits in the Chase digital experience.

As the Head of Benefits Strategy & Operations within the Benefits Product Team, you will oversee strategic operations with a primary focus on our Product and Technology sectors. Your role will involve nurturing and sustaining relationships to effectively achieve team objectives, and establishing strong links across various departments such as Technology, Product, Finance, Central Agility, and Data & Analytics. This position requires exceptional collaboration, communication, and cross-functional work skills. We are looking for a team member who excels in innovative problem-solving, proactive identification of improvements, and has the ability to understand the broader context while maintaining meticulous attention to detail.

Job Responsibilities

• Develop and implement comprehensive strategies that align with the firm’s goals and objectives. Lead long-term and quarterly strategic planning and ensure alignment across all parts of the organization
• Identify areas for improvement and implement best practices to optimize operations; ensure efficiency, productivity, and quality across the Product team;
• Foster a culture of collaboration, fun, innovation, and continuous improvement across the Benefits team
• Work closely with the Finance team to develop and refine budgets
• Build and maintain strong relationships with key stakeholders across Chase
• Develop executive communications and reporting that tells the Benefits story to leadership, with the goal to gain buy-in and support, as well as advocate for our Tech teams

Required qualifications, capabilities, and skills

• 12+ years of relevant experience managing multiple projects and delivering on timelines in a dynamic, fast-paced environment
• Strong analytical and problem-solving skills, with the ability to think strategically and execute tactically
• Excellent leadership and team management skills, with a track record of building and leading high-performing teams, including as a peer leader
• Ability to collaborate with cross-functional teams and individuals throughout the firm to accomplish common goals
• Proven organizational, multitasking, and prioritizing skills, with attention to detail and follow-through
• Flexibility to adapt to evolving priorities and the initiative to identify new opportunities for improvement
• Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Experience with Microsoft suite (PowerPoint, Excel, SharePoint) and Confluence tools
• Bachelor’s degree or equivalent experience

Preferred qualifications, capabilities, and skills

• MBA or advanced degree preferred