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Assistant Director, District Technology Support Services (Information Services)

BASIC FUNCTION: Under the supervision of the Associate Vice Chancellor, Information Technology and Learning Services or appropriate administrator, provides operational and strategic leadership for technology support services, planning, and resource allocation across the District; ensures the integrity of technological resources to the classrooms, laboratories, and District offices, including support of audio-visual and media services.

SUPERVISORY RESPONSIBILITIES: Supervises and directs classified employees across the District.

Education:
Education and Experience: A bachelor’s degree from an accredited institution in information technology, educational/instructional technology, or a related field and three years of experience in higher education information technologies and information systems, including one year of experience supervising staff engaged in resolving technology issues and/or performing project management of technology solutions; or an equivalent combination of education, training, and/or experience.

A master’s degree is preferred.

Experience:
Knowledge Of:

1. Functions, policies, rules, and regulations of a higher education district.
2. Instructional media technology.
3. Information technology standards.
4. Budget development.
5. State and federal regulations.

Ability To:

1. Learn new technologies quickly, understand and carry out instructions, prioritize work, and communicate effectively across the District.
2. Utilize best practices in District inventory management.
3. Effectively manage the technology budget across competing stakeholder requests and requirements.
4. Collaborate with District IT management and staff to resolve technology issues in a timely fashion.
5. Perform project management techniques and best practices in technology solution planning and implementation.
6. Coordinate the work of project teams to complete tasks and achieve milestones in a timely manner.
7. Demonstrate clear evidence of sensitivity and understanding of the diverse academic, socio-economic disability, and ethnic backgrounds of students, staff, and the community.

Licenses/Certifications:
A valid driver’s license and proof of insurability may be required to drive District or personal vehicle.

Other:
PHYSICAL DEMANDS:

Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 15 pounds. Employees in this position will be required to travel.

The functions of this classification must be performed by the incumbents with or without reasonable accommodations.

ENVIRONMENTAL CONDITIONS

Employee works in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employee may interact with upset individuals in interpreting and enforcing departmental policies and procedures.

Contacts: Co-workers, Presidents, Chancellor, Vice-Chancellors, Vice Presidents, Deans, Department Chairs, and faculty across the district.

Working Conditions: Normal office environment.

The Riverside Community College District is an equal opportunity employer and recognizes the need to provide reasonable accommodations to employees with disabilities. For more information, contact (951) 222-8039.

Duties and Responsibilities:
REPRESENTATIVE DUTIES: The duties listed below are only intended as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this class.

1. Provides District-wide technical leadership in media services, computer labs, and office technology.
2. Collaborates with personnel across the colleges and the District to ensure the successful functionality of instructional and office technology.
3. Serves as the primary technical contact for technology support services across the District; works with stakeholders and IT subject matter experts for issue resolution and/or technology solution implementation.
4. Supports District technology inventory management by maintaining a District-wide inventory of technology hardware, software, and personnel requirements; provides inventory reports and/or information to stakeholders and District IT management.
5. Assists in the development and annual update of the District Technology Plan and Technology Standards; analyzes stakeholder needs and works with college and District IT management to recommend existing or new services/products.
6. Proposes and administers the District budget for technology support services based on stakeholder needs and strategic planning initiatives.
7. Establishes and assigns all District-wide projects related to technology support services.
8. Keeps abreast of developments and trends in technology in the higher education environment; in consultation with other District and college personnel, coordinates the planning and implementation of new and existing technology resources, projects, and services.
9. Serves on appropriate District and college committees; may stand in for District IT management as directed.
10. Maintains an understanding of current ideas, research, and practices pertaining to the areas of responsibility for this position through continued study and participation in professional organizations.
11. Participates in local, regional, and state activities to promote the Riverside Community College District.
12. Serves as a member of the District Management Leadership Association.
13. Performs other related duties as assigned; specific duties not listed does not exclude them for this classification if the work is similar or related.

Duties and Responsibilities – Continued:

Duties and Responsibilities: – Continued

Conditions of Employment:
CONDITIONS OF EMPLOYMENT:

This is a Classified Management position with vacation, 22 days annually; and paid accruable sick leave, 12 days annually. A pro-rata reduction will be made for employees working less than full-time and less than 12 months. The District provides a health and welfare benefit package for employees and legal qualifying dependents.

The work location and assignment within a job classification is determined by the District and may be subject to change.

All offers of employment will be contingent upon the availability of funds and approval by the Board of Trustees.

The Riverside Community College District is an equal opportunity employer and recognizes the need to provide reasonable accommodations to employees with disabilities. For more information, contact (951) 222-8039.

The Riverside Community College District complies with all federal and state rules and regulations and does not discriminate on the basis of ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, ancestry, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law. This holds true for all District employment opportunities. Inquiries regarding compliance and/or grievance procedures may be directed to the District’s Title IX Officer/Section 504/ADA Coordinator. Harassment of any employee/student with regard to ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, ancestry, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law, is strictly prohibited. The Title IX Officer, Section 504/ADA Coordinator for the District is Ms. Lorraine Jones, located at 3801 Market Street, Riverside, CA 92501. Telephone Number is: (951) 222-8039.

Work Hours/Work Days for Classified and Hourly Positions Only:
Monday – Friday, 7:30am-4:30pm

Required Applicant Documents:
Resume or Curriculum Vitae
Cover Letter

Other Document:

Optional Applicant Documents:
Associate or Equivalent Transcript
Bachelors or Equivalent Transcript
Masters or Equivalent Transcript

Other Document:

Effective Employment Date:
Anticipated Start Date: July 2025

Application Deadline:
05-16-2025

Special Comments:
IMPORTANT NOTICES:

  • Only electronic, on-line applications are accepted. All supporting materials, required or optional, must also be in electronic formats and attached to the electronic, on-line application when applying. Supporting materials are only accepted as Adobe Acrobat (.pdf) or Microsoft Word files and must be less than 2 MB in size.
  • An application will not be considered complete unless all Required Documents are electronically attached to the application by the Application Deadline date. An incomplete file may subject the candidate to disqualification.
  • Paper applications and supporting materials WILL NOT be accepted!
  • Letters of reference must be non-confidential and submitted electronically when applying on-line.
  • Interested candidates must apply by the deadline listed above by 8:00 p.m., Pacific Standard Time.
  • The Riverside Community College District does not require testing at the initial application filing period. As you progress through the selection process, you may be required to perform a job-related test based on the needs of the work area for which you are being considered.
  • The District will make reasonable accommodations for applicants with disabilities. Applicant should contact Diversity and Human Resources at (951) 222-8595 for assistance.

    • Application Types Accepted:
    Classified/Management/Confidential Application

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