Description

Summary

The Associate Director of Enrollment Services (ADES) in collaboration with the Director of Enrollment services, where possible, is responsible for leading and managing the Enrollment Services department at the campus level. Reporting to the Director of Enrollment Services or Campus Director, the ADES plays a crucial role in hiring, training, and developing new enrollment services representatives. This position ensures that all prospective and enrolled students receive timely, accurate, compliant, and exceptional customer service.

The ADES is accountable for meeting or exceeding all performance expectations and achieving the team goals of the Enrollment Services Department.

Essential Duties And Responsibilities

• Ensures compliance in all recruiting activities, adheres to all laws and regulations governing student recruitment activities and upholds San Joaquin Valley College’s conduct and ethics expectations.
• Provide leadership, training, development, and performance management for all enrollment services team members.
• In collaboration with the DES, oversee the observation process of new enrollment services representatives, ensuring they are equipped with the necessary skills and knowledge.
• Assign individual performance goals to each member of the Enrollment Services team and review progress toward these goals on a weekly basis.
• Manage all recruitment activities for maximum efficiency to meet or exceed team goals.
• Conduct two daily touch base meetings with each enrollment services employee: one to set expectations for the day and another at the end of the day to recap outcomes and provide feedback.
• Perform a minimum of two formal phone and/or in-person interview observations with each enrollment services employee each month, with additional observations as needed based on quality, compliance, and overall performance.
• Provide one-on-one and team training to enhance skills and performance.
• Collaborate with Student Finance and Academic Affairs for cross-departmental meetings and training sessions.
• Prepare and conduct performance evaluations for enrollment services employees.
• Conduct New Student Reviews (NSR) and ensure that enrollment services employees follow up with both enrolled and interviewed students.
• Assist the campus in networking and developing professional relationships to generate inquiries at the campus level.
• Provide accurate and timely enrollment forecasts.
• Maintain appropriate staffing levels.
• Establish and maintain an effective system of communication with all departments.
• Engage in campus community events and activities.
• Complete other duties as assigned.

Supervisory Responsibilities: This position has direct supervisory responsibilities.

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

Business Acumen – Leverages knowledge of the business to develop solutions balancing business needs with organizational risk.

Analytical Thinking – Synthesizes complex or diverse information to identify trends and develops proactive solutions to minimize risks to the business.

Conflict Resolution – Takes actions that resolve conflicts in a manner that is best for both the organization and the individuals involved; addresses complaints and problems quickly and effectively; keeps all parties informed of the status.

Professional Development – Commits to ongoing professional and personal development to stay current in the field and identifies development needs for staff based on recurring or systemic issues.

Language Skills – Strong verbal and written communication skills; ability to build relationships and influence hiring decisions.

Computer Skills – Proficiency with Microsoft Office Suite, particularly intermediate Excel skills. Experience in working with customer relationship management solutions.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

• Bachelor’s degree preferred.
• Minimum of 3 years of Enrollment Services/Admissions experience.
• Prior supervisory experience is a plus.
• Demonstrated successful multi-tasking and time management skills in a fast-paced environment.
• Superior organizational, problem-solving, multi-tasking, and time management skills.
• Excellent interpersonal, written, and oral communication skills required.
• Proficiency with Microsoft Office Suite – Word, Excel, and PowerPoint.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is frequently required to walk. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.

All qualified applications with arrest or conviction records will be considered for employment. To ensure the safety and integrity of our operations, it is imperative that a review of all applicants’ criminal history is conducted. Failure to do so poses a significant risk to the Employer, potentially compromising both business operations and the organization’s reputation.

As part of our standard hiring process, all candidates offered a position at San Joaquin Valley College Inc. will undergo a thorough background screening. This includes education verification, county and national criminal background checks, a motor vehicle report, and social security number trace/verification along with an address history search. Depending on the specific position, additional requirements may apply, such as drug testing, a Fraud and Abuse Control Information System check, and verification for access to the National Student Loan Database System.