At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies won’t go – challenging the status quo and creating a new model that advances our field so more patients and caregivers can benefit from life-changing treatments. We do this by following the science, applying a novel rapid development approach, making innovative medicines at fair and reasonable prices, and creating a collaborative ecosystem to reach patients in ways that are most meaningful for them.

Position Summary:

ultraimpact – Make a difference for those who need it most

Reporting to the Director/Head of Global Medical Information and Communications (MI/MC), the Associate Director (AD) of Global MI/MC will be responsible for leading the development and review of medical content to support both approved products and investigational programs within Ultragenyx’s rare disease portfolio. This individual will create and maintain accurate, balanced, timely materials that support scientific exchange, respond to unsolicited medical inquiries, and align with global strategy. This is a cross-functional role requiring strong scientific acumen, attention to detail, and the ability to manage priorities across multiple therapeutic areas. The ideal candidate is adaptable, proactive, and strategically minded, capable of navigating shifting demands while maintaining a high standard of excellence.

Work Model:

Remote: Officially documented as working full-time from home, with travel to Ultragenyx’s offices or other locations on occasion as needed.

Responsibilities:

• Lead the development, maintenance, and lifecycle management of global medical information materials (e.g., SRLs, FAQs) across more than one therapeutic area, incorporating data from congresses and publications.
• Serve as the global and US medical reviewer for promotional and non-promotional materials through the MRC and MARC processes.
• Partner with cross-functional teams (e.g., Global Medical Affairs Strategy, Compliance/Legal, Regulatory, Clinical Development, etc.) to ensure materials are scientifically rigorous, fair balanced, and aligned with global strategy.
• Support the oversight of global medical information call center vendors including training, compliance, and metrics/insights reporting (e.g., monthly, annual, and ad hoc reports and Sunshine Act reporting).
• Provide accurate, complete, and timely responses to escalated medical information inquiries from internal teams, healthcare providers, and consumers, or triage them appropriately.
• Support global launch planning by developing, presenting, and executing MI/MC strategy across regions (e.g., US, EMEA, CAN, LATAM, Japan).
• Lead the creation of and execution of Medical Affairs congress deliverables, including medical booth content, cross-functional coordination, and medical booth presence.
• Oversee the creation and updates of Scientific Platforms in collaboration with external vendors and internal stakeholders.
• Create strong working relationships with internal partners including Global/Regional Medical Directors, Med Affairs Training, Clinical Dev/Ops, Patient Advocacy, Legal, Compliance, Safety, Publications, MSL Directors, Corporate Communications, and Regulatory Affairs.
• Support functional excellence within MI/MC, including training of team members and mentoring interns as needed.

Requirements:

• Advanced degree in life sciences (PharmD, PhD or equivalent).
• 7+ years of experience in medical information, medical/scientific communications, or medical affairs, preferably within the pharmaceutical or biotechnology industry.
• Ability to lead multiple therapeutic areas concurrently.
• Experience in medical writing, including creation of medical information content.
• Experience with promotional and/or non-promotional materials review processes, including familiarity with Veeva PromoMats preferred.
• Ability to analyze, interpret, and communicate complex clinical and scientific data clearly and concisely.
• Understanding of regulatory, legal, and compliance considerations related to medical information.
• Experience in rare disease and/or gene therapy preferred.
• Product launch experience preferred.
• Experience supporting Global Medical Information functions preferred.
• Experience in managing medical information vendors preferred.
• Willingness to travel, approximately 10%. #LI-CS1 #LI-Remote