ABOUT THE ROLE

Scaling Customer Success to 50+ accounts ($XM ARR) with

WHO YOU ARE

• 2 – 5 years of experience as a top performer in roles that demand rigor and hard work (e.g., early startup employee, big 3 consulting, banking, top-performing sales).
• You’re a barrel – Insanely high agency and resourcefulness. The kind of person who takes an ambiguous idea from 0 → 1 → live – with taste, urgency, and almost no handholding.
• AI-native. You’re not just a “prompt dabbler”. AI is part of how you think and work. You’re the person who’s trying to figure out (or have figured out) how to 10x something with a tool your peers haven’t even heard of yet.
• Tech and product savvy. You’re curious, fluent with software, and dangerous with tools. Even if you haven’t used them before, you learn fast and optimize even faster.
• You think in numbers. You’re sharp in spreadsheets, fast with data, and obsessed with signal over noise. (Bonus if you’ve used product analytics tools like PostHog or Mixpanel)
• A “founder-ish” mindset: self-driven, resourceful, ready to build and be in the trenches (this is NOT your typical 9-5)
• A positive influence on every team you’ve been on (you would know) 🙂

WHAT WE BELIEVE

• In this era of AI, we can (and will) build a billion-dollar company with less than 100 employees. This means that every spot on this ship is sacred, and we will have an absurdly high bar on recruiting (no hire > mediocre hire).
• We will only hire the best of the best (hardworking, passionate, high IQ, good person, etc)
• Also, small teams FTW (see Metcalfe’s Law)
• Outlier work ethic = outlier results. You work smart and hard.
• The bar always rises. What’s good today isn’t good enough tomorrow.
• Culture fit is everything. We only hire people already 90% aligned with our values. Too much energy is wasted trying to change people.
• This is our moment. Right team, right place, right time. We’ll do whatever it takes to seize it.

💡 If this role made your heart beat faster, here’s your move. The best candidates are already emailing [email protected] with a thoughtful note on why they’re a fit.