Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have In This Role

The Marketing and Communications department shapes and promotes DTCC’s brand, messaging and public image across all channels. This team develops and executes results driven strategic marketing campaigns, manages internal and external communications, oversees media relations, and creates content that engages target audiences to deliver impact. Through digital marketing, advertising, public relations, social media, email, thought leadership and events, the department works to drive awareness, attract and retain customers or stakeholders, and drive business growth. Advertising, public relations, social media, and events, the department works to drive awareness, attract and retain customers or partners, and supports overall business goals.

The Creative Director will be a visionary, hands-on leader empowered to elevate our in-house creative team, bringing our brand to life through high-impact, visually compelling design and storytelling. As the innovative engine behind our brand expression, you will oversee a multidisciplinary team of designers, motion graphic artists and animators, guiding them to produce high-impact, visually compelling work that brings our brand to life at every touchpoint.

Your Primary Responsibilities

• Lead Creative Direction Across All Channels – Oversee the end-to-end creative process across digital, social, video, web, experiential, and print to ensure a consistent and cohesive brand expression that elevates our presence in the market.
• Inspire and Manage a High-Performing Creative Team – Lead, coach, and grow a multidisciplinary team of brand designers, motion graphic artists, and animators. Empower them to deliver exceptional work that pushes creative boundaries while staying true to brand strategy.
• Translate Brand Strategy into Impactful Visual Storytelling – Bring our brand pillars and strategic positioning to life through original, resonant creative concepts that differentiate the brand and drive emotional engagement.
• Establish and Maintain Creative Standards – Define and uphold creative standards, workflows, and review processes that ensure high-quality, scalable, and timely creative execution across all deliverables.
• Drive Collaboration Across Functions – Partner with brand strategy, marketing management, digital, social, video, PR, internal communications and more to ensure creative output supports strategic goals and aligns with messaging frameworks and business priorities.
• Manage Creative Operations and Resources – Balance creative vision with operational efficiency—prioritizing projects, allocating resources, and ensuring deadlines and budgets are met across a fast-paced creative pipeline.
• Lead Innovation and Trend Adoption – Stay at the forefront of design, technology, and media trends. Introduce new tools, formats, and ideas—such as 3D design, motion graphics, and interactive storytelling—that keep the brand modern and engaging.
• Oversee Vendor and Agency Relationships – Manage relationships with external agencies, freelancers, and production partners when needed, ensuring creative integrity, quality, and consistency across outsourced work.
• Mitigates risk by following established procedures, spotting key errors and demonstrating strong ethical behavior.

Qualifications

• Minimum of 10 years of experience in creative design roles, with 5+ years in creative leadership or direct-level position overseeing multidisciplinary teams
• Experience with specific design and layout tools – Photoshop, Illustrator, InDesign, Figma, Canva and project management tools
• Bachelor’s degree preferred or equivalent experience

Talents Needed For Success

• Experience with specific design and layout tools – Photoshop, Illustrator, InDesign, Figma, Canva and project management tools
• Strategic Orientation: Approach is strategic and critical thinking oriented. Challenges constructively and drives end-to-end problem solving. Brings an innovative approach to business opportunities, foreseeing problems before they arise, and challenging complacency and the way things have always been done. The ability to create long-term strategies and plans, which reflect a thorough understanding of how the business operates.
• Collaborative Mindset: Effectively communicates a compelling picture of how team goals ladder up to both departmental and organizational priorities. Exceptional ability to build relationships with key stakeholders, both within the Marketing and Communications department and throughout the organization through a strong level of presence, EQ and interpersonal skills.
• Hands-On Operator: A leader who “rolls up their sleeves” and is not afraid to “lean-in” to a problem and get involved when the situation requires attention. Leads from the front with energy, drive and a pragmatic, engaged approach to day-to-day execution. Strong detail orientation. Comfortable working in a dynamic, fast-paced, and collaborative culture.
• Drive for Results: Ensures things are getting done at an appropriate pace, impacting business performance at the highest levels. Evoking ownership and accountability, streamlining processes and structure, leveraging technology to drive efficiencies and reallocating resources quickly and flexibly.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

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About The Team

The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.