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Director Cloud Infrastructure and Operations

Job Description:

Grade: L9
Referral Level: Level 2
Division: IGM-Tech
IGM Financial Inc. is one of Canada’s leading diversified wealth and asset management companies with approximately $271 billion in total assets under management. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments.
Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy is Mackenzie Investments, founded in 1967. Mackenzie Investments is a holistic asset-management partner for thousands of Canadian financial advisors and the investors they support.

At Mackenzie Investments You Can Build Your Career with Confidence.
We have a vision and a strategy that will challenge the way business in this industry is done and help Canadians be successful in the ways that mean the most to them. As part of our team, you will do some of your best work, develop some of your most valuable skills and give back in ways that make a difference in the lives of Canadians. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive, while also providing resources to ensure physical and mental wellness were put front and centre.
Join an unstoppable team that is embedded in continuous learning, understanding, and knowledge sharing. You will thrive in our supportive environment where you can indulge your curiosity to learn, while receiving the feedback you need to refine your skills and abilities. We are dedicated to offering a hybrid work environment when applicable.
Mackenzie Investments is a diverse workplace committed to doing business inclusively – this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.
The Director of Cloud Infrastructure Operations is a dynamic, service-oriented, and technically proficient leader responsible for guiding infrastructure support activities within the IGM Technology organization. The ideal candidate will possess an active management style, a deep understanding of infrastructure operations, and experience in a hybrid/multi-vendor environment. They will be passionate about addressing the technology needs of our Advisors, Clients, and Business, ensuring a seamless and positive experience.
This role requires someone who can unite teams to solve problems, creatively tackle opportunities to eliminate pain points, and drive continuous service improvement. The candidate should foster a collaborative environment and demonstrate calm leadership under pressure. The successful candidate will be a service-oriented technology professional with excellent logical and problem-solving skills, driven by a desire to make a meaningful impact.

DUTIES INCLUDE
  • Lead a team responsible for managing a critical multi-cloud, multi-vendor environment with high availability requirements.
  • Responsible for managing, mentoring, and fostering the career development of all team members, including overseeing team composition, skillset enhancement, hiring, motivation, retention, performance and rewards assessments, as well as development and corrective actions.
  • Accountable to ensure effective monitoring of service availability, responsiveness, health, security and integrity of systems; including infrastructure maintenance, patching and vulnerability management activities.
  • Collaborates with the AVP of Cloud Infrastructure Operations to develop and implement strategic technology initiatives, plan staffing requirements, and manage the annual operating budget for their area of responsibility, ensuring targets are achieved.
  • Collaborates with Engineering and Architecture leadership to drive continuous improvement of support methodologies and processes, ensuring team direction and skill development aligns with the overall enterprise infrastructure strategy.
  • Own and manage relationships with third-party service providers in a hybrid-outsourced environment, tracking SLA adherence and overseeing ongoing service improvement activities.
  • Responsible for operations focused project support with an emphasis on transition to production activities and support model development.
  • Establish and continually refine incident and problem management processes including root cause analysis and critical outage response capabilities.
  • Participate and support infrastructure security and compliance audits.
  • Drive an entrepreneurial culture that researches, tests and implements innovative ideas and trends for cloud and infrastructure support.

KNOWLEDGE/SKILL REQUIREMENTS
  • Has a bachelor’s degree in Computer Information Systems, Management Information Systems, Computer Science or equivalent
  • Minimum 5 – 7 years progressively more experience in an infrastructure service delivery environment, with experience in a leadership role an asset
  • Experience within a 24×7 production environment, preferably across multiple clouds or data centers and 3rd party service providers
  • Knowledge of cloud based IaaS environment management, certifications in GCP and Azure an asset
  • Knowledge of ITSM or ITOM activities and their role and implementation in a large corporation, applicable certifications is an asset
  • Knowledge of ServiceNow platform and ability to analyze trends in incident management
  • Knowledge of IT project management principles and practices including scope, issue, and risk management and be able to work across multiple initiatives (as applicable)
  • Must be capable and proficient working remotely
  • Job requirements the ability to be stationary for long periods of time
  • Must have exceptional communication, organization, time management skills and strong personal commitment to quality service
  • There is a 24×7 on call requirement with this position (vacation and health days aside)

Asset:
  • Knowledge of Google Cloud Platform, Azure, LAN/WAN/Wireless Networking, Palo Alto, DNS/DHCP, Active Directory, Linux and Datadog
  • Canadian Financial industry experience
  • Bilingual (English, French preferred)
Please visit our career page by clicking on the following link: https://www.mackenzieinvestments.com/en/careers
We thank all applicants for their interest in Mackenzie Investments; however, only those candidates selected for an interview will be contacted.
Mackenzie Investments is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.
Please apply by May 15, 2025.
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