The Director, Customer Success Americas Role

Are you passionate about driving customer success and building high-impact teams? As the Director of America’s Customer Success Management at Qlik, you’ll lead a team focused on empowering our strategic, enterprise, and mid-market customers to realize the full value of the Qlik platform. You’ll develop and execute customer success strategies that enhance adoption, retention, and growth—ensuring our customers thrive while aligning with Qlik’s broader business objectives. This is an opportunity to lead a dynamic, customer-focused team and drive lasting impact across a wide portfolio of high-value accounts.

What makes this role interesting?

This is more than a leadership position—it’s a chance to shape the future of customer success at Qlik. You’ll:

• Develop and optimize customer success strategies that guide customers on their journey, ensuring their success at every stage.
• Lead and inspire teams managing a broad, diverse customer base across AMER, with opportunities to influence global customer success standards.
• Work cross-functionally with Sales, Product, Marketing, and more to align customer engagement and growth strategies.
• Leverage technology to enhance operational efficiency and build scalable programs that support customer growth and satisfaction.
• Influence Qlik’s customer-centric culture by driving internal alignment and fostering a feedback loop that ensures we continually refine and improve.

Here’s how you’ll be making an impact:

In this role, you’ll play a pivotal role in driving value for our customers and Qlik by:

• Accelerating Customer Outcomes: Partnering closely with sales teams to retain and grow key accounts while driving long-term success.
• Optimizing the Customer Journey: Identifying continuous improvement opportunities in customer engagement and segmentation.
• Leading with Data: Defining key metrics and creating executive dashboards to track customer health, adoption, and renewals—helping to shape decisions at the executive level.
• Building a World-Class Team: As a second line leader, attracting and mentoring top talent while fostering collaboration and innovation across the organization.
• Enhancing Efficiency at Scale: Implementing tools and systems that scale customer growth programs, focusing on critical areas like customer training, feedback, and engagement.

We’re looking for a teammate with:

• Proven Leadership: 10+ years of experience building and scaling high-growth, customer-facing organizations—preferably in SaaS with a deep understanding of recurring revenue models.
• Strategic Expertise: Success in leading post-sales, account management, or customer success efforts at scale.
• Global Experience: Comfort leading remote, distributed teams across AMER and collaborating with global teams.
• Customer-Centric Mindset: Strong empathy for customers, with a passion for driving growth, retention, and satisfaction.
• Innovative Problem-Solving: A history of launching programs that improve customer outcomes and experiences.
• Inspiring Leadership: A track record of attracting top talent, fostering collaboration, and inspiring teams to exceed goals.
• Data-Driven Approach: Ability to define and track key success metrics, communicate insights, and influence strategy at the highest levels.
• Influence and Thought Leadership: Strong communication, presentation, and influencing skills to champion customer success internally and externally.

The location for this role is:

King of Prussia, PA, USA

Selected locations across the East Coast USA

If you’re ready to lead a customer success organization that makes a real difference for both customers and Qlik, we’d love to hear from you. Apply now and help us drive customer success to new heights!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

The anticipated base salary range for this role is $170,000 USD – $205,000 USD per year. This position is eligible for a commission within a range of $60,000 USD – $88,000 USD subject to meeting targets set forth in a sales compensation plan. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs. Qlik offers a comprehensive benefits package.

Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive.

Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law. For United States applicants and employees, go to the US Department of Labor’s website to review the Equal Employment Opportunity Posters, including the “Know Your Rights” and “Pay Transparency Nondiscrimination” posters.

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

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