Your opportunity
At New Relic, docs are essential to our product experience. Our docs team members are technologists, word lovers, outstanding writers, and fabulous people. They need a fantastic manager.

We love learning and working together to create best-in-class docs. We care deeply for the people we manage. And technology and data make our blood race. If that sounds as exciting to you as it does to us, let’s talk!

What you’ll do

• You’ll recruit, onboard, and build a new team of writers. You’ll partner with the rest of our global docs team and docs leaders to ensure a consistent strategy, voice, and process for docs. And you’ll advocate for our users, as we build cool, useful docs that make users better at their jobs.
• Recruit, support, mentor, and retain writers.
• Edit and review writer’s work to ensure a consistent voice and tone.
• Own prioritization for docs work within your team, and make excellent trade-off decisions on behalf of users and the business.
• Guide a collaborative, agile team as they write, improve, and architect our docs.
• Design quarterly goals and content strategy that connect your team’s work to the broader vision.
• Partner with product managers, engineering managers, and other stakeholders to solve problems and keep our team aligned and on track.

This role requires

• You’ve managed documentation teams and complex projects at a SaaS software company. 8+ years of experience managing writers, and 12+ years as a writer.
• You’ve built a documentation team from scratch in your career.
• You have a strong grasp of the product and technology you and your team write about. You are comfortable to demo the product to internal and external stakeholders.
• You’ve managed projects in an agile environment.
• You know how developers think and communicate, and what tools they rely on and love. Our products are built by devs for devs!
• You genuinely care for your people, and you’ll mentor our writers to take their careers and skills to new heights.
• You’re practiced in collaborating across a global team—we have writers in the US, Europe, and India.`
• You’ve got a strong opinion about the Oxford comma.
• You’re a thoughtful writer and editor.

Bonus points if you have

• Knowledge of the observability industry or SRE practices, and familiarity with the tools like Kubernetes or AWS used to build modern platforms.
• You’re fascinated by the possibility of technology and aren’t afraid to try things out for yourself. You’re not afraid to read some code and try to make sense of it.
• You’ve edited and authored content in a static, GitHub-based site.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit https://newrelic.avature.net/accommodations to submit your request.

Our hiring process

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy.