Director, Indigenous Cultural Safety and Quality

Corporate | Quality, Patient Safety & Experience

Vancouver, BC (Remote)

You are a visionary leader with a passion achieving cultural safety and high quality care in the delivery of health services to Indigenous Peoples across British Columbia. As a collaborative, innovative, and thoughtful health professional, you seek meaningful engagement with partners, patients, communities, and colleagues, and uphold unwavering resolve to address Indigenous-specific racism and discrimination across health care systems. As a compassionate and clear communicator, your work moves across provincial-level meetings through to sitting with patients and their families. You guide others in incorporating Indigenous ways of knowing and being into daily work and larger system transformation, and ultimately, will improve health outcomes for all Indigenous Peoples.

What you’ll do

The Director, Indigenous Cultural Safety and Quality reports to the Executive Director, Quality, Patient Safety & Experience, with matrix reporting to the Executive Director, Cultural Safety & Transformation. This new role will provide strategic leadership and strategic guidance with a focus on addressing and eliminating Indigenous specific racism that causes patient and family harm. The Director works in partnership with leaders across the companyto assist in the implementation, co-ordination and evaluation of company strategic plans and specific initiatives by providing Indigenous leadership on embedding Indigenous specific antiracism and Indigenous cultural safety into the organization in areas of quality, patient safety, and experience across the company. High-level accountabilities include (full job description holds additional detail):

1. In partnership with the company and Program Indigenous Health teams, works closely with the Quality, Patient Safety & Accreditation Directors and Patient Experience Directors and their teams to identify and assess needs, and drive the development, implementation, and evaluation of Indigenous-specific antiracism and Indigenous cultural safety initiatives and programs within the company.
2. Provides strategic leadership to a core team of program managers who provide frameworks to assess individual, team, program, and organizational capacity, and measures of the current state of Indigenous cultural safety, as well as guidance on best and Wise practices and knowledge integration, web resources and guidelines, and recommendations for policy development.
3. Partner with Program Quality, Patient Safety & Accreditation team in facilitating reviews of Indigenous-specific racism and discrimination that has caused patient/family harm to identify system improvements to ensure the care provided by company programs and services is experienced as culturally safe and anti-racist, and to facilitate meaningful resolution and restore trust when possible.
4. Develop and implement a spectrum of engagement opportunities including consultation, collaboration, and empowerment with company program and service leaders to advance the transformation of organizational culture to ensure safe and more equitable service delivery for Indigenous patients/families and staff.
5. Establish reciprocal and collaborative relationships with Indigenous partners, Ministry of Health, Regional Health Authorities, Colleges, Medical Affairs, and Academic Affairs in the development and delivery of strategies to improve the health of Indigenous people and their families in B.C.

What you bring

**Pursuant to Section 42 of the British Columbia Human Rights Code, preference will be given to applicants of Indigenous Ancestry. We invite applicants to self-identify within a cover letter and/or resume.

Qualifications

1. A level of education, training, and experience equivalent to a master’s degree in a relevant health care profession.
2. 7-10 years of recent, related progressive leadership experience, including 5-7 years of organizational change management experience and at least 2 years in a managerial/leadership role.
3. If applicable, current registration / membership with a professional college.

Skills & Knowledge

1. Demonstrated facilitative leadership skills, analytical and problem-solving skills, and a proven ability to foster a collaborative team approach to decision making.
2. Considerable creativity and problem solving to manage direct and indirect opportunities; ability to prioritize and manage multiple tasks and projects.
3. Exceptional communication, interpersonal and public relations skills; proven ability to negotiate and mediate resolutions to complex situations; ability to interact tactfully and effectively with staff at all organizational levels both internally and externally.
4. Ability to establish courses of action for self and others that are results oriented; with demonstrated ability to relate effectively to a variety of people from diverse backgrounds.
5. Demonstrated extensive knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, supported by significant knowledge of Indigenous ways of knowing and being.
6. Demonstrated extensive knowledge of social, economic, political, and historical realities impacting Indigenous communities and advanced knowledge of Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, In Plain Sight etc.).
7. Knowledge and appreciation of the unique history, cultures, and rights of Indigenous Peoples in Canada; well-developed understanding of Indigenous Cultural Safety, white supremacy, and anti-Indigenous racism.
8. Lived experience with Indigenous populations and demonstrated extensive knowledge of Indigenous health care needs, services, and issues as well as knowledge of culture, protocols, traditions, and ideology of Indigenous people and organizations in British Columbia.
9. Demonstrated relational skills, including effective facilitation skills and/or applying effective conflict negotiation/resolution skills, including Indigenous circle processes, and bringing in an Elder/Knowledge Keeper as necessary.
10. Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019) and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.

What we bring

Every company employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

1. Join one of BC’s largest employers with province-wide programs, services and operations – offering opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
2. Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
3. Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
4. Annual statutory holidays (13) with generous vacation entitlement and accruement.
5. The company is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
6. Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

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