Director of Product Management – Technology Platforms (250339)

Job Summary
Consumer Cellular is seeking a Director of Product Management – Technology Platforms who will be responsible for defining, prioritizing, and executing product initiatives across our MVNE platform, focusing on subscriber management, billing, payments, supply chain, ERP integration, and core system capabilities. This role leads a technically engaged product team, works closely with Engineering and Architecture leadership, and ensures platform scalability, performance, and integration readiness to support our MVNO customers and enterprise operations.

Key Responsibilities:

• Platform Product Strategy: Translate company and customer goals into actionable product and platform roadmaps that drive reliability, scalability, and operational excellence
• Technical Alignment: Work directly with Engineering, Solution Architecture, DevOps, and Infrastructure teams to ensure product requirements are technically feasible, scalable, and aligned with system architecture
• Subscriber and Billing Systems Ownership: Define requirements and roadmaps for core subscriber management flows, activation, porting, SIM lifecycle, billing, rating, charging, and invoicing systems
• Payments and ERP Integration: Own product initiatives tied to payment processing, payment gateway integrations, ERP financial modules, supply chain inventory management, and order-to-cash workflows
• API and Integration Management: Define external and internal API requirements, including authentication, payload standards, and integration use cases across carrier and enterprise systems
• Roadmap Prioritization: Manage product backlogs and roadmap planning, balancing technical complexity, business value, customer needs, and operational impact
• Data and Platform Resiliency: Collaborate with engineering to define performance, uptime, data integrity, and failover requirements for critical platform services
• Cross-Functional Collaboration: Serve as the connective tissue between engineering, operations, customer success, and account management to ensure platform initiatives are properly scoped, tested, and launched
• Technical Go-to-Market Support: Partner with technical marketing, customer onboarding, and operational readiness teams to drive successful customer adoption and platform migration efforts
• KPIs and Delivery Metrics: Define and track metrics tied to platform performance, service adoption, defect density, release cadence, and integration success rates

What You’ll Need

• Bachelor’s or Master’s degree in Engineering, Computer Science, Business, or related field
• 8+ years of product management experience, with at least 3 years leading technical product initiatives for platforms, telecom, BSS/OSS, SaaS, or similar
• Strong understanding of telecom subscriber flows, billing systems, payment processing, ERP integration, and API-first platform design
• Demonstrated experience delivering technically complex platforms involving real-time systems, database-driven applications, and carrier-grade scalability requirements
• Strong collaboration skills with engineering, solution architecture, and cloud infrastructure teams
• Ability to write technically detailed product requirements and user stories for cross-functional development teams
• Familiarity with agile development frameworks, CI/CD pipelines, and API gateway technologies
• Excellent communication and executive stakeholder management skills

Preferred Qualifications

• Experience with MVNE/MVNO platforms, BSS/OSS platforms, or telecom infrastructure providers
• Familiarity with ERP systems such as NetSuite, Oracle, or SAP, particularly in telecom or subscription-based models
• Background in platform resiliency, fault tolerance, and operational readiness design

Certifications in Product Management, Cloud Platforms (AWS, Azure), or API Management frameworks are a plus

About Consumer Cellular
Consumer Cellular is the top-rated wireless provider that provides cellphones and no-contract service plans primarily to those 50+. Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S. based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 18 Times in a Row, making it the Most Awarded Brand for wireless customer service. In 2024, the company was also ranked #1 in network coverage and customer satisfaction among wireless carriers from ACSI. Additionally, the company has been ranked on the Inc. 5000 list 12 timesConsumerCellular.com, by phone at (888) 345-5509, or in person at any of our CCI retail locations. For J.D. Power 2022 Wireless Customer Care Mobile Virtual Network Operator Study award information, visit jdpower.com/awards. Based on 2024 ACSI® Survey of customers rating their own Wireless Service Provider. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. Learn more at theacsi.org. For cellphone tutorials, features, applications, and company news, connect with Consumer Cellular on Facebook, Instagram, and Youtube.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

Minimum Salary: $165,900

Maximum Salary: $248,850

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program

• Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.

Pre-employment background check and drug screen is required.

Primary Location: United States-Arizona-Scottsdale 9363 E Bahia Dr 9363 E Bahia Dr Scottsdale 85260

Job: Corporate

Schedule: Full-time

Travel: Yes, 15 % of the Time

Job Posting: May 15, 2025

Unposting Date: May 21, 2025