For more than 25 years, Monte Nido & Affiliates has been delivering proven treatment for eating disorders. Our model of treatment blends the personalized and medically sophisticated care for which we are known with the latest research and strategies for those overcoming eating disorders. Our treatment setting is intimate with a high staff-to-client ratio, and an emphasis on individual therapy and highly individualized treatment.

We are working to grow our Virtual program and are seeking a Director of Product to lead the way.

As the Director of Product, Virtual Program at Monte Nido & Affiliates, you will play a pivotal role in shaping the future of our Virtual Program. The Director will play a pivotal role in the development, implementation, and oversight of our virtual treatment programs, ensuring that our clients receive the highest quality care in a virtual setting. This role offers a unique opportunity to shape the future of virtual mental health care and make a meaningful impact on the lives of individuals recovering from eating disorders.

Responsibilities

• Product Strategy: Develop and articulate a clear product vision and roadmap for our virtual telemedicine platform, aligned with organizational goals and market trends in digital health.
• Market Research: Conduct comprehensive market analysis, competitive intelligence, and user research to identify unmet needs, emerging opportunities, and areas for differentiation.
• Requirements Gathering: Collaborate with internal and external stakeholders to define product requirements, user stories, and acceptance criteria.
• Product Development: Lead the end-to-end product development lifecycle, from concept to launch, ensuring timely delivery of high-quality features and functionalities.
• Cross-Functional Collaboration: Work closely admissions, outreach, marketing, and clinical teams to prioritize initiatives, resolve dependencies, and drive alignment towards shared objectives.
• UX/UI Design: Advocate for user-centered design principles, conduct usability testing, and iterate on features to optimize user engagement, satisfaction, and retention.
• Data-Driven Decision Making: Utilize data analytics, A/B testing, and user feedback to measure product performance, iterate on features, and drive continuous improvement.
• Regulatory Compliance: Stay abreast of industry regulations, privacy standards, and compliance requirements related to telemedicine and ensure adherence in product development and operations.
• Stakeholder Communication: Communicate product updates, milestones, and insights effectively to internal stakeholders, executive leadership, and external partners.
• Training and Support: Provide training, documentation, and support resources to internal teams and clients to ensure successful adoption and utilization of the telemedicine platform.
• Leadership: Provide visionary leadership and direction for the virtual program team, fostering a culture of innovation, collaboration, and excellence.

Qualifications

• Bachelor’s degree in a Business or Healthcare related field (Master’s degree preferred).
• Minimum of 7 years of experience in healthcare or behavioral health, with a focus on virtual care and telehealth preferred.
• Strong understanding of technology platforms and their application in mental health care.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work collaboratively in a multidisciplinary team environment.
• Strong understanding of telemedicine technology, regulatory requirements, and best practices.
• Demonstrated track record of leading successful product initiatives from concept to launch, preferably in a fast-paced, agile environment.
• Exceptional communication, collaboration, and leadership skills, with the ability to influence stakeholders at all levels of the organization.
• Analytical mindset, with proficiency in data analysis, market research, and user experience evaluation.
• Passion for improving healthcare delivery, with a commitment to patient-centric care and continuous innovation.