If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Provides leadership and coordination of the Physician Business Office including Claim Billing, Claim Follow-up, Cash Receipts, Coding and Self Pay operations for Methodist Le Bonheur Healthcare facilities and free standing clinic and physician practice offices. This role will primarily responsible for business and strategic planning, policy and procedure development and maintenance, goal setting, technology development and implementation, project leadership, training and development for management team and staff. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview

Provides leadership and coordination of the Physician Business Office including Claim Billing, Claim Follow-up, Cash Receipts, Coding and Self Pay operations for Methodist Le Bonheur Healthcare facilities and free standing clinic and physician practice offices. This role will primarily responsible for business and strategic planning, policy and procedure development and maintenance, goal setting, technology development and implementation, project leadership, training and development for management team and staff. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What You Will Do

• Plans, organizes, implements, and administers Patient Accounting Operations and activities to meet Corporate, Finance Division and Department goals and objectives.
• Developes the operational performance against divisional policies and goals that cover staff, financial performance and growth.
• As an integral part of the Revenue Cycle Sr. Management Team, this is a key position in the development and management of processes that address claim underpayments, denial management, credit balances and all financial indicators that affect Revenue Cycle KPIs.
• Prepares annual expense budget for this division, as well as capital budget requests, and human resource utilization plans for MLH Patient Financial Services Department.
• Defines and balances productivity and quality standards for all Business Office staff.
• Maintains and develops a competent, productive, and quality conscious workforce by hiring departmental personnel according to the MLH value system.

Education/Formal Training Requirements

• Bachelor’s Degree Business Administration/Management
• Bachelor’s Degree Accounting
• Bachelor’s Degree Finance

Work Experience Requirements

• 5-7 years Progressive responsibilities

Knowledge, Skills And Abilities

• Thorough knowledge of healthcare clinical operations and financial management, methods, and techniques.
• Possession of management skills and knowledge of management principles.
• Strong written and verbal communication skills, as well as effective group presentation skills.
• Ability to interact and communicate with others in an effective and timely manner, as well as general relations and business development.
• High level of results orientation and ability to work collaboratively with others inside and outside of department.
• Strong analytical skills with ability to identify and comprehend project objectives, work efficiently toward completion and summarize results effectively.
• Strong Microsoft Windows applications including Word, Excel, and Access.
• Ability to work with various computer applications within the revenue cycle processes.
• Ability to perform and maintain general accounting records and assist in completing annual state and federal tax returns.
• Ability to retrieve and organize data, and perform data analysis.
• Ability to work without close supervision or guidance and exercise independent judgment.
• Ability to organize multiple tasks and projects and maintain control of workflow.
• Ability to lead and motivate individuals and groups of people toward the accomplishment of work and organizational goals.

Supervision Provided by this Position

• Directs the management team under the Claim Billing, Claim Follow-up, Cash Receipts, Coding and Self Pay operations.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work – exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South’s largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.