Department: Ops Engineering

Revision Date: 5/23/2025

FLSA: Exempt

Location: Colorado Preferred (Remote OK)

Level: M4

Rate of Pay: $145,000 – $170,000 USD

Company Overview

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit www.comtech.com .

Position summary:

As the Director, Technical Program, you will oversee the implementation, technical subject matter experts and project management for the Next Generation 9-1-1 program. This includes representing the program in support of the sales, planning, deployment, and maintenance of services. You will be a part of organizational updates to technical issues and resolution. You will provide leadership and make decisions to move projects related to the program forward. You will be a point of escalation which will require that you propose solutions to technical constraints using technical expertise and experience. You will be responsible for defining the business line processes, policies and workflow. You will be expected to maintain several customer and vendor relations as well as represent Comtech at in-person meetings. As a manager, you will work to develop and grow the members of the team. You will set priorities and be a support backstop when needed.

Responsibilities:

• Provide team and program vision in partnership with internal teams; building and communicating, project priorities, resource plans, and evolving support models.
• Assist in hiring and orienting employees, developing personal growth opportunities by coaching and counseling.
• Setting goals for performance and deadlines in ways that comply with company’s plans and vision.
• Ensures adherence to Comtech policies, standards, processes, procedures and guidelines for all services team supports.
• Input into future business strategies and products.
• Help define and maintain Comtech’s present and future vision for NG product line.
• Escalation for customer issues regarding the support and implementation of our services.
• Implementation and support planning and oversight.
• Originating service provider (OSP) and vendor engagement supporting deployment activities.
• Oversee project assignments and execution to help monitor progress and support the team with risk mitigation, timeline adherence, and budget management.
• Use existing tools to manage workflow and external stakeholder relationships.
• Involvement in the RFP and SOW processes.
• Work with the Comtech product team to identify and implement product innovations based on market trends.
• Support development of NENA standards and ensure Comtech’s adherence.
• Incremental improvement of our product delivery, implementation, support and management.
• Facilitate risk mitigation at the program level.
• Produce executive level status updates.
• Project oversight and management of strategic customer relationships.

Requirements:

• Intermediate level knowledge with the Microsoft Office tools, Outlook, Word, Access and Excel.
• Effective problem solving and critical thinking skills.
• Strong attention to detail.
• Excellent interpersonal skills including effective listening, verbal and written communication skills.
• An analytical mindset with problem-solving skills.
• Thorough knowledge of project management methodologies, tools and techniques.
• Ability to thrive in fast paced environment with multiple active projects and areas of focus.
• Previous management experience.

Qualifications:

• Bachelor’s Degree or equivalent combination of education and experience. Four or more years in Technical Program Management or E911 segment of telecommunications is equivalent.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.