Kore.ai is a rapidly scaling enterprise AI company with nearly 100% year-over-year growth, specializing in AI agent platform for Global 2000 enterprises. We empower these organizations with solutions for complex, mission-critical AI implementations that demand sophisticated end to end platform and solutions, enterprise-grade security, and mature release management.

Kore.ai accelerates customer value from AI with control and flexibility through comprehensive business solutions: AI for Work, AI for Service, and AI for Process. These are built on the Kore.ai Agent Platform, which enables a standardized approach to developing and deploying agentic capabilities across the enterprise at scale.

Our ecosystem-agnostic design provides the freedom to choose models, data, channels, applications, and cloud deployment. We also offer build-friendly no-code/pro-code options to expand your AI bench.

For over a decade, we have been trusted by over 400 partners and 300+ Fortune 2000 companies as their AI strategy resource. We are committed to enabling the future of the enterprise – a system of agents supporting operations and their humans to exponentially drive business growth.

Head of Training and Certification

Location: India (Hyderabad)

Role Overview

We are seeking an experienced Head of Training and Certification to transform, lead, and scale our global enablement program for both external partners and customer internal implementation teams. You will take ownership of our existing training academy and certification programs, building and managing a high-performing team in India to modernize and expand our training capabilities. Working closely with our local product team, you will create advanced training curricula that bridge the gap between basic product knowledge and successful solution implementation across our multi-product platform. Additionally, you will be responsible for developing and deploying AI agents to enhance training delivery, automate content updates, and provide personalized learning experiences. Given the evolving partner leadership structure, you will also play a crucial role in stakeholder alignment across sales, partnerships, and customer success functions.

Key Responsibilities

Program Strategy & Leadership

• Transform existing training academy from basic product education to comprehensive solution enablement across our multi-product platform
• Redesign certification programs to ensure partners and customer internal teams can successfully implement real-world projects, not just pass basic assessments
• Develop advanced training tracks covering solution architecture, implementation methodologies, and complex integration patterns
• Create learning pathways that progress from foundational knowledge to practical implementation competency
• Establish content refresh cycles and processes to keep training current with rapidly evolving product terminologies and advanced technology capabilities
• Build metrics that measure implementation success rates, not just certification completion rates

Content Development & Delivery

• Build strong working relationships with Sales, Partnerships, and Customer Success teams to ensure training programs drive business results
• Establish regular communication cadences and feedback loops with field teams to identify training gaps and opportunities
• Create formal processes for incorporating partner feedback and market insights into training curriculum
• Collaborate with go-to-market teams to align certification requirements with partner tier levels and commercial strategies
• Serve as a bridge between technical product capabilities and partner/customer business outcomes

Team Building & Management

• Build and lead a team of 15+ training professionals, curriculum developers, certification specialists, and AI agent developers in India
• Scale the existing small team through strategic hiring, including AI/ML engineers and developer talent for agent development
• Collaborate closely with the India-based product team to ensure training content accuracy and leverage AI platform capabilities for training innovation
• Foster a culture of continuous learning and innovation within the training organization, embracing AI-first approaches to training delivery
• Develop team members who can effectively communicate complex technical concepts to diverse partner audiences and build AI solutions for training challenges

AI Agent Development & Integration

• Lead the development and deployment of AI agents to enhance training program delivery and effectiveness
• Build AI agents that provide personalized learning experiences, adaptive content delivery, and real-time support during training sessions
• Develop AI-powered assessment and certification tools that can evaluate practical implementation skills and provide detailed feedback
• Create AI agents for automated content updates, ensuring training materials stay current with rapid product evolution
• Design AI-powered mentoring agents that can provide ongoing support to partners during implementation projects
• Build AI agents for training analytics and insights, identifying learning gaps and optimization opportunities
• Integrate AI agents into the training academy platform to scale personalized support and improve learning outcomes
• Modernize existing training content to cover our full product portfolio, moving beyond single-stream 101-level education
• Develop advanced curricula for solution architecture, covering how to design and architect comprehensive solutions using our platform
• Create implementation best practices training that addresses real-world deployment challenges and methodologies
• Build extensive use case libraries with detailed examples of successful enterprise implementations across different industries
• Design complex integration training covering enterprise system connectivity, data flows, and technical architecture patterns
• Establish agile content development processes to rapidly update training materials as product terminologies and capabilities evolve
• Transform in-person training programs to include hands-on implementation workshops and solution design exercises
• Create assessment methods that validate practical implementation skills rather than just theoretical knowledge

Partner Enablement & Certification

• Redesign certification programs to validate solution implementation competency across our complete product portfolio
• Create progressive certification tracks: Foundation → Implementation → Solution Architecture → Advanced Integration
• Develop practical certification assessments including solution design challenges and implementation scenarios
• Establish certification renewal processes that address frequent product updates and new terminologies
• Build advanced certification programs for complex enterprise implementations and specialized use cases
• Create mentorship and ongoing support programs to bridge the gap between certification and successful project delivery
• Implement feedback mechanisms to understand why certified partners struggle with implementations and continuously improve programs

Product-Training Integration

• Work closely with product management to ensure training considerations are incorporated into product release planning
• Provide input on product features and capabilities from a partner enablement perspective
• Create training content that can be developed in parallel with product features
• Establish processes for rapid training content updates during product releases

Required Qualifications

Experience & Background

• 10+ years of experience building and scaling training/certification programs at enterprise technology companies
• 5+ years in leadership roles managing teams of 10+ people
• Proven track record of implementing training programs that serve Global 2000 enterprises
• Experience with fast-moving technology platforms and managing curriculum in rapidly evolving environments
• Experience transforming basic training programs into comprehensive solution enablement programs
• Proven track record of building training that successfully bridges the gap between product knowledge and practical implementation
• Background in AI platforms, enterprise process automation, or sophisticated enterprise software platforms
• Experience with rapidly evolving technology platforms where terminologies and capabilities change frequently
• Experience working in environments with evolving organizational structures and stakeholder management challenges
• Track record of building advanced training programs covering solution architecture and complex system integration

Technical & Domain Expertise

• Deep understanding of enterprise software implementation challenges and requirements
• Experience with complex, multi-stakeholder technology deployments
• Knowledge of enterprise security, compliance, and governance requirements
• Familiarity with AI-driven process automation and enterprise workflow optimization
• Understanding of sophisticated platform architectures and integration patterns

Leadership & Operational Skills

• Demonstrated ability to build high-performing teams in India or similar markets
• Experience scaling training organizations from small teams to 15+ people
• Strong program management skills with ability to handle multiple concurrent initiatives
• Excellent stakeholder management and cross-functional collaboration abilities
• Proven ability to work effectively across organizational boundaries and influence without direct authority

Communication & Strategic Alignment

• Exceptional written and verbal communication skills in English
• Experience working with global, distributed teams and partners
• Strong presentation and facilitation skills for executive-level audiences
• Ability to translate complex technical concepts into business value propositions
• Experience building consensus across diverse stakeholder groups with competing priorities
• Technical background in AI agent development, natural language processing, or machine learning applications

Preferred Qualifications

• MBA or advanced degree in Education, Technology, or Business
• Experience with certification bodies or industry standard certification processes
• Background in conversational AI, enterprise automation platforms, or process optimization technologies
• Previous experience at high-growth technology companies with rapid product evolution
• Familiarity with learning management systems and training technology platforms
• Experience managing training programs during organizational transitions or rapid scaling phases
• Track record of building training programs that drive measurable business outcomes
• Experience with AI agent frameworks, development tools, and deployment platforms
• Background in educational technology, adaptive learning systems, or AI-powered content generation

What We Offer

• Leadership Opportunity: Build and lead a critical function at a fast-growing, market-leading company
• Global Impact: Shape how enterprise AI implementations succeed worldwide
• Growth Environment: Rapid company growth provides unlimited opportunities for career advancement
• Technical Challenge: Work with cutting-edge AI technology and complex enterprise requirements
• Team Building: Opportunity to hire and develop a world-class team in India
• Strategic Influence: Direct impact on product strategy and go-to-market success
• Competitive Package: Equity participation in a rapidly growing company plus comprehensive benefits

Success Metrics (First 18 Months)

Training Program Transformation

• Successfully transform existing training academy from basic certification to implementation-focused enablement
• Expand training coverage from single product stream to comprehensive multi-product portfolio curriculum
• Launch advanced certification tracks: Solution Architecture, Implementation Best Practices, Complex Integration
• Deploy AI agents for training delivery, achieving 50% automation of routine training tasks and personalized learning experiences
• Achieve measurable improvement in partner project success rates post-certification
• Implement content refresh processes that keep training current with product evolution cycles

AI Agent Development & Deployment

• Launch 3+ AI agents for training enhancement: content automation, personalized tutoring, and implementation support
• Achieve 40% reduction in training content update cycles through AI-powered automation
• Demonstrate improved learning outcomes through AI-personalized training experiences
• Build AI agent capabilities that can be showcased as examples of platform potential to partners and customers

Business Impact & Stakeholder Alignment

• Increase partner team implementation success rates by 40% within 18 months
• Achieve 90%+ satisfaction scores on advanced training programs across all stakeholder types
• Establish formal feedback mechanisms with Sales, Partnerships, Customer Success, and Customer Implementation teams
• Demonstrate measurable impact on partner-driven revenue, customer satisfaction scores, and customer implementation velocity
• Build training programs that serve 500+ partners and 1000+ customer technical team members annually across multiple product offerings
• Reduce customer support burden by 25% through improved customer team competency

Product-Training Integration

Implement training content development processes that align with product release cycles

Achieve <30 day lag time between product updates and corresponding training content

Establish training requirements input into product planning processes