By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it!

Why work for Sirva?

The Team Lead, Client Services is a strategic and operational partner to a variety of business units that enables global mobility for all of the business needs.

The Team Lead, Client Services will counsel our Client’s business on all aspects of domestic and international mobility including: the benefits offered, tax compliance, compensation, immigration, and country conditions/lifestyle. The Team Lead will be responsible for supporting in maintaining a compliant program within budget guidelines and finding creative solutions where needed. They will also ensure a smooth hand-off to the assigned consultant.

Accountabilities

• Provide guidance to Client’s HR Business Partners, Market HR, Recruiters and People Leaders on the mobility programs / policy selection to best suit the candidate needs based on specific situations and budget on a global basis
• Works effectively with the Client to find business efficient solutions as needed
• Tracks all discussions with Client and Client’s colleagues not yet authorized to SIRVA for an assignment
• Communicates with the Consultants on active files at the point that an initiation is submitted – providing background information about HR discussion to date.
• Attend senior program discussions wth business and Consultant at kick off stage as needed
• Provide mobility training to Resourcing and/or HR, as requested
• Support with tax, immigration, and program compliance
• Build productive and effective relationships with client and direct suppliers as well as within SIRVA
• Maintains data integrity, including updating the SIRVA client database and provides the required data for the production of status reports
• Participates as required in special projects to develop SIRVA’ value
• Undertakes other tasks as required

Qualifications Required

• Bachelors Degree or equivalent required
• Expatriate tax experience preferred.
• Minimum combined 5 years’ experience as an International Assignment Manager, Relocation Consultant/People Manager or similar customer service roles with understanding of escalation management and high touch customer focus.
• Real estate experience preferred (real estate sales, title/escrow or mortgage)
• Demonstrated experience/knowledge in the areas of immigration across global country combinations, balance sheets, assignment package review, assignee transfer process, international payroll issues (including reconciliations) year–end process, reporting requirements, cost projections and policy development, tax compliance and requirements, and the application of this knowledge to moderately complex client situations
• Building and maintaining strong relationships with key stakeholders within the business, helping to manage the mobility services, working with assignees and suppliers, and understanding the client organization
• Ability to manage multiple priorities and ensure quality and timely completion
• Excellent oral and presentation skills, with fluency in speaking and writing in English
• Additional language capabilities advantageous
• Effective and efficient in decision making, conflict management and problem resolution
• Self starter with minimal oversight
• Ability to sell an idea and/or reason to a solution
• Outstanding deductive reasoning with the ability to make quick decisions within compliance
• Ability to handle high stress and escalation situations and maintain a professional demeanor
• Proficient in IT applications (e.g., Microsoft Office: Word, Power Point, Excel)
• Some travel may be required
• Position may require off-hours flexibility/ability to work across global time zones
• Individual must be detail orientated

Conditions Of Work

• Standard office environment
• Out of hours calls may be required