We are seeking an exceptional Facilities Management leader to oversee our extensive Integrated Facilities Management (IFM) operations across India, encompassing 400-500 retail branches and around 10 major offices. The ideal candidate will combine strategic vision with hands-on expertise to manage this diverse portfolio, leveraging cutting-edge technologies, data analytics, and sustainable practices to drive operational excellence and enhance user experiences across all facilities.

Key Responsibilities:

Strategic Leadership:

• Develop and implement comprehensive IFM strategies aligned with organizational objectives for a geographically dispersed portfolio
• Manage a diverse range of facilities, from retail branches to large office campuses across India
• Lead and mentor a large, geographically distributed team of facilities management and technical professionals
• Single point of accountability to client as Key Account Management contact point
• Oversee profit & loss of account performance, financial management, staff planning and talent management, vendor strategies and overall responsible for performance to client.
• Represent India to deliver to regional initiatives and program.

Operational Excellence:

• Oversee team’s day-to-day facilities operations for portfolio, including maintenance, security, cleaning, and other support services
• Implement standardized best practices in IFM across all locations to ensure consistent, high-quality service delivery
• Develop and monitor key performance indicators (KPIs) to measure operational efficiency across the diverse portfolio

Technology and Innovation:

• Spearhead the integration of generative AI and advanced technologies to manage a large, distributed facilities network efficiently
• Implement smart building solutions across major offices and adapt technologies for smaller retail branches to optimize energy usage, space utilization, and maintenance schedules
• Leverage data analytics to drive informed decision-making and predictive maintenance across the entire portfolio

Sustainability Initiatives:

• Develop and implement scalable sustainability strategies to reduce the environmental impact across all facilities
• Ensure compliance with local and international environmental regulations for diverse facility types

User Experience Enhancement:

• Collaborate with relevant departments to create consistent, high-quality workplace environments that foster productivity, wellbeing, and satisfaction across all facility types
• Implement and manage systems for gathering and acting on user feedback regarding facilities, tailored for both office and retail environments
• Ensure that workplace design and amenities align with evolving needs and expectations of diverse user groups

Data-Driven Management:

• Establish robust data collection and analysis processes across all IFM operations, integrating data from various facility types
• Utilize data insights to optimize space utilization, energy consumption, and resource allocation across the portfolio
• Develop comprehensive data-driven reporting mechanisms for senior management, providing insights on the entire facilities network

Vendor Management:

• Manage relationships with multiple service providers and contractors across India
• Negotiate and oversee service level agreements (SLAs) to ensure high-quality service delivery across all locations
• Implement performance-based contracts that incentivize innovation and efficiency, tailored to different facility types

Budget and Financial Management:

• Develop and manage the IFM budget for the entire portfolio, balancing the needs of diverse facility types
• Identify and implement cost-saving measures without compromising service quality across the network
• Provide regular financial reports and analysis to senior management, including performance metrics for different facility categories

Compliance

• Ensure compliance to law and regulations in account delivery
• Ensure compliance with client’s minimum audit standards
• Ensure compliance with JLL audit and compliance program

Qualifications:

• Bachelor’s degree in Facilities Management, Engineering, Business Administration, or related field
• Minimum 10-15 years of experience in facilities management, with at least 3-5 years in a senior leadership role managing diverse, geographically dispersed portfolios
• Proven experience in managing retail and office facilities, with a strong understanding of the unique challenges and opportunities in each environment
• Strong understanding of emerging technologies in IFM, including AI, IoT, and data analytics, and their application across various facility types
• Demonstrated success in implementing sustainable practices in large-scale, diverse facilities networks
• Experience with smart building technologies and their integration into IFM operations for both large offices and smaller retail branches
• Excellent leadership, communication, and problem-solving skills, with the ability to manage teams across multiple locations
• Strong knowledge of Indian real estate markets, local regulations, and cultural nuances affecting facilities management

The ideal candidate will be a visionary leader capable of managing a complex, geographically dispersed portfolio of facilities. They will balance traditional IFM responsibilities with innovative approaches to create future-ready, sustainable, and user-centric environments across diverse facility types. The candidate should be adept at data-driven decision-making and have a passion for leveraging technology to enhance facilities management practices on a large scale.