Job Description

Job Title – Principal Network Engineer

The Purpose of This Role

The Network Triage and Troubleshooting Team takes care of the overall Network Operations and ensuring stability of various components of Fidelity’s Enterprise Infrastructure within the Data Center and Network Services. As Principal Network Engineer in the DCNS team will be primarily responsible for second level Operations support for our customers by troubleshooting and mitigation of incident tickets including: DNS, Application Traffic Management, Proxy Firewalls, Routers and Switches, Security Protection, and WAN/LAN connectivity.

The Value You Deliver

Responsibilities

To be a successful candidate, you will need to have a strong understanding of network infrastructure. You will also need to be able to implement, administer, and troubleshoot network devices including routers, switches, WAPs, firewalls, Load balancers and Proxies. A deep knowledge of application transport and network infrastructure protocols is highly desired. The Principal Network Engineer in the DCNS-NTT team will be responsible for addressing incident tickets and providing resolution in a timely manner. In this role, the engineer works in collaboration with team to:

• Provide reliable and stable infrastructure via standards, best practices, simplified support models, automated processes, operational excellence and outstanding customer satisfaction.
• Address incident tickets and provide resolution in a timely manner.
• Conduct periodic knowledge transfer sessions and Documentation.
• Secure the environment through tactical change management.
• Work in a cross-organizational fashion to consult and enable network services.
• Meets the needs of the business community in disciplined approach towards ITSM methodologies ensuring the delivery of information technology services.
• Work closely with all EI divisions to ensure 24×7 availability DCNS services.
• Support the environment in an on-call rotation.
• Have the flexibility to work varying shifts.

The Skills That Are Key To This Role

Technical / Behavioral

• Experience with TCP/IP, including knowledge of common-service applications.
• In-Depth Network Engineering and Troubleshooting skills.
• Routed/Routing Protocols: BGP, OSPF, MPLS, VRF, VPNs, SDWAN, DMVPN
• Global/Local load balancing knowledge in F5 environment and AVI platform
• Network Security skills: Load balancers, Firewalls, Proxies, IPS/IDS, Malware Detection, Web filtering etc.
• Shift-oriented operations support, in collaboration with operations and engineering staff
• Escalating issues as needed
• Experience with HPE, Cisco routing and switching.
• Proficient in Network Packet captures and analysis
• Switched Protocols: PVST, RPVST, MST, VxLAN
• WLAN/LAN/WAN engineering and implementation.
• Experience with Wireshark packet captures
• Experience with ITIL and Project Management.
• Ability to work in a team environment.
• Experience with 802.1x configuration and troubleshooting.
• Experience with Multi-vendor Supplicant configurations.
• Documentation of complex technologies and topologies based on best practices.
• Excellent Communication and presentation skills.

The Skills that are Good To Have for this role

• Experience with Amazon AWS
• Microsoft Azure/O365
• Experience with ExpressRoute configuration and setup (Azure private, Azure public, Microsoft peering)
• Scripting skills such as Python or Perl

How Your Work Impacts The Organization

You will be responsible for addressing incident tickets and providing resolution in a timely manner

The Expertise We’re Looking For

• 10+ years of IT experience
• Graduate

Company Overview

Fidelity Investments is one of the world’s largest providers of financial services. Headquartered in Boston, US, Fidelity’s goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. Privately held for nearly 70 years, Fidelity employs 45,000 associates who are focused on the long-term success of our customers. FMR (Fidelity Management & Research) India is the Global Inhouse Center of Fidelity Investments. Headquartered at Bangalore, where operations commenced in 2003, FMR India has another fully-functional unit at Chennai. To know more visit : FMR India

Location : Chennai

Shift timings: 11:00 pm – 8:00pm

Certifications

At Fidelity, building a better financial future— for everyone— is our mission. For the last 75+ years, our privately-held company has remained committed to supporting our clients throughout their lifelong financial journeys.

Our formula is simple: we support our team, and they support our customers. That culture begins with our employees, whose personal and professional growth is key to our collective success. In keeping with that legacy, our privately-held company offers associates career stability and security, while at the same time encouraging your professional exploration and growth. At Fidelity India, we are proud to continue that legacy. With offices in Bangalore and Chennai, our Indian branch is now celebrating 20 years as a Global Capability Center. To find out more, visit India.Fidelity.com, or our global site at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer, and whenever possible we accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at [email protected] or call 800-835-5099 for more information