PRIMARY FUNCTION: Contributes to meeting the comprehensive needs of the patient from social determinants of health (SDOH) to direct medical services. Under the Patient Centered Medical Home (PCMH) model, works in conjunction with the clinical team in specific populations to place services and contribute to patient outreach, education, navigation, social support, medical follow-up needs, and advocacy to achieve positive outcome for chronic disease management and risk factor reduction. Acts as liaison to community partners. Responsible for grant management and oversees information tracking, analysis, and reporting. Work involves monitoring grant and program activities, preparing reports on programs being overseen. Works closely with the Chief Financial Officer.

POSITION SUPERVISES: Programs Managers

Community Engagement Manager

REPORTS TO: Chief Operating Officer/Deputy CEO

ESSENTIAL DUTIES AND FUNCTIONS

• Programs Management:

• Develops and maintains relationships with community partners, public health agencies, physician groups, payer communities, and other referral networks to enhance awareness of and referrals to programs under the Community Engagement department.

• Responds to inquiries about programs under the Community Engagement department from the general public and members of the public health, physician, health care provider, and payer communities.

• Recruits, monitors, and manages Community Engagement Department staff.

• Organizes a master schedule of all programs under the Community Engagement Department offered by the health center.

• Recommends publicity for and marketing of community events, town hall meetings, and program options under the Community Engagement Department.

• Assists with recruitment and retention and commitment of participants in all programs within the Community Engagement Department’s scope.

• Reviews data and prepares reports for all programs within the Community Engagement Department’s scope.

• Ensures compliance with all applicable laws and regulations, including those governing privacy and data security.

• Grants Management:

• Ensures grant-related expenditures are within contract budgets.

• Recommends changes to contract budgets in accordance with contracts.

• Assists in collection of data required for grant reporting.

• Assists in preparing and reconciling periodic grant expenditure reports and invoices.

• Ensures compliance with federal, state and county rules and regulations.

• Recommends changes to procedures as required to meet new or revised grant expectations.

• Recommends revisions to budget line items and/or data collection procedures as necessary to comply with grant modifications and/or scope changes.

• Assists in preparing grant, management, and Board reports.

• Facilitates inter-departmental meetings to ensure compliance with grant expectations, conditions, and applicable rules and regulations.

• Oversees maintenance of grant files.

• Together with CFO and COO analyzes grant budgets for funding forecasting.

• Performs related duties as assigned.

• Work Coordination:

• Coordinates grant activities with other departments.

• Coordinates the timing of projects within scope with other departments.

• Prioritizes work to grant and fiscal deadlines.

• Educates employees on pertinent aspects of the grants.

OTHER DUTIES

• Attends and participates in meetings and committees as requested by the Chief Financial Officer, Chief Operating Officer or the Chief Executive Officer.

• Attends additional training sessions to improve deficiencies or enhance knowledge/skills.

• Ethics and Law

o Demonstrates a strong commitment to adhering to ethics, with special attention to dual relationships, confidentiality, informed consent, limits of competence, and team functioning.

o Follows state laws, especially with regard to abuse reporting, adolescent reproductive health, and determination of decision-making capacity

o Timely documentation submission- No more than 24 hours from the patient

encounter.

• Team and Interpersonal Skills

o Demonstrates conflict resolution skills.

o Understands and follows the organizational structure and reporting lines when addressing problems.

o Possesses mindfulness skills, self-awareness, and emotional management in a team environment.

o Establishes, maintains, and promotes strong and cooperative working relationships with all staff.

o Attends and participates in meetings and quality improvement activities as required.

o Serves as a member of committees as requested.

o Provides emotional support, encouragement and motivation to patients.

• Safety and Compliance

o Attend all required in-service and external training related to Safety and Compliance.

o Read, watch safety & health videos, and adhere to all policies and procedures in Safety and Health Guidebook.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education:

Associate’s degree in accounting, public health or business administration, finance, or a closely related field. Qualifying experience may substitute for the required education.

Experience:

• Minimum two years’ experience as a programs manager preferably with a non-profit, in a community-based setting or related experience.

• Experience in accounting, finance, or a closely related field preferred.

Experience working in a multi-cultural setting, the community served by our clinic, and network with community partners and resources.

• Knowledge of medical terminology preferred.

• Experience in developing reports and analyses, using databases and other tools.

• Excellent written and verbal communication in English.

• Advanced Microsoft Word and Excel application skills required.

• Other Microsoft Office applications skills required.

• Common database applications processing skills required.

• Knowledge of accounting or operations software required. Knowledge of email, contact management, presentation, and scheduling software required.

Skills/Competencies

• Ability to research, analyze, and innovatively develop and recommend program improvements/enhancements and marketing strategies for outreach, grant opportunities, and collaboration with community partners.

• Ability to speak in public, connect with community partners, and influence desired outcomes.

• Strong supervisory and leadership skills.

• Strong analytical and problem-solving skills.

• Ability to function well in a high-paced and at times stressful environment.

Certifications

• Valid driver’s license.

• Access to an insured vehicle.

• TB clearance within previous 12 months.

• BLS CPR certificate.

Contact Linda Kay Whitney regarding compensation and benefits: [email protected] or 808-872-4077