• Strategic Leadership Opportunity in a Growing Healthcare RCM Company
• Career Growth and Recognition

About Our Client

The client is a well-established healthcare technology company that provides intelligent payment lifecycle solutions to hospitals, health systems, and physician groups in the United States. They specialize in streamlining revenue cycle operations through AI-driven tools and services, with a strong focus on improving financial outcomes and patient satisfaction

Job Description

• Workforce Planning & Forecasting o Develop and implement short- and long-term workforce management strategies based on business needs and volume forecasts in RCM processes.
• Analyze historical trends, seasonality, and other factors to accurately forecast staffing requirements.
• Ensure optimal resource allocation to meet the demands of various departments (e.g., coding, billing, AR management). * Staff Scheduling & Optimization
• Manage day-to-day scheduling to ensure that adequate resources are in place to meet service-level objectives. o Optimize schedules, shift patterns, and breaks to maximize employee productivity while minimizing costs.
• Continuously monitor real-time performance and adjust schedules as needed to respond to fluctuations in volume and operational needs.
• Performance Monitoring & Reporting o Develop and maintain key performance indicators (KPIs) and dashboards for tracking workforce performance. o Monitor employee productivity, service levels, and adherence to schedules and provide actionable insights to leadership.

The Successful Applicant

• Education: Bachelor’s (any stream); Master’s preferred.
• Experience: 7+ years in WFM; 3-5 years in a managerial role; RCM/healthcare experience preferred.
• Skills:
• Proficiency in WFM tools and Excel.
• Strong analytical, communication, and leadership skills.
• Deep understanding of SLAs, KPIs, and optimizationfi.

What’s On Offer

• Strategic Leadership Role Take charge of workforce planning and optimization in a high-impact role that directly supports operational excellence across healthcare revenue cycle functions.
• Career Growth in a Certified Great Workplace Join a company recognized for its positive work culture, with opportunities to collaborate across departments and lead initiatives in automation and process improvement.
• Competitive Compensation & Benefits Enjoy a compensation package that reflects your experience and leadership, along with benefits aligned with industry standards in healthcare technology and operations.

Contact: Bhawana Dwivedi

Quote job ref: JN-052025-6738747