Nemours is seeking a Senior VP, Chief Operations Officer- Delaware Valley.

Primary Function

The Senior VP, Chief Operations Officer is a member of the executive leadership team in the Delaware Valley region. Reporting to the President, Delaware Valley this position will advance Nemours strategy and assist in positioning Nemours as a national leader in children’s healthcare. This position will coordinate the development of the annual and long-range strategic plan in conjunction with the Delaware Valley, President and Executive leadership team.

Relying on a strong business acumen, with competence across a wide array of planning disciplines, this position is responsible for the development, evaluation and implementation of new and changing business models, programs and business relationships that drive desired business growth and enhance the organizations effectiveness and financial viability. They will ensure; that all Programs and Practices have seamless, efficient and high-quality clinical practices, management of financial performance, compliance with regulations and advance/achieve organizational goals and objectives.

Responsible for understanding the healthcare landscape and analyzing trends throughout the region. Oversight to key partnerships and grow initiatives occurring in the region. The Senior VP, Chief Operations Officer will foster an environment of continuous improvement through streamlining processes, ensuring effective communications and alignment throughout the region of the overall Nemours strategic plan. This position is responsible for the indirect leadership and coaching to the operational leadership team to ensure effective and consistent communication occurs.

Essential Functions

Financial Management

• Works collaboratively with Finance and Accounting, Revenue Cycle, Patient Services as well as clinical providers, and other key stakeholders in the execution of fiscal responsibilities.
• Ensures pricing, contract and collection practices and policies within the clinical operations are appropriate, supporting the maximization of realized revenue while ensuring compliance with regulatory requirements.
• Monitor performance against KPI’s throughout region.
• Accountable for the Program and Practice operating and capital budgets, financial results, and consolidated financial performance reporting.
• Develop and monitor cost-containment strategies that drive greatest value for patients, families, and organization while creating financial sustainability.

Continuous Improvement

• Oversite of the continuous maintenance of practice sites throughout Delaware Valley.
• Responsible for overseeing, monitoring, and optimizing patient access to clinical care delivered by the departments.
• Develop and implement business planning and the improvement of administrative processes.
• Working with the quality improvement, patient safety, and legal teams, lead the departments to continuously improve patient access and flow, service effectiveness, patient safety and satisfaction.

Leadership

• Ensure all associates across Delaware Valley are appropriately equipped to operate in a productive and safe environment.
• Guide the development and implementation of all operational dashboards. Oversee collection and analysis of data that measures success of areas of oversight against benchmarks. Refine or change programs, procedures, policies, and/or approaches in response to that information.
• Serve as the administrative representative to clinical services on appropriate committees.

Strategic Planning

• Working with President, Delaware Valley and Executive Leadership team, will assist with strategic planning and the development of new clinical and translational programs directed at increasing market share, improving patient outcomes, and enhancing research and financial results while continuously monitoring and evaluating existing programs for improvement opportunities.
• Responsible for converting the strategic plan of Nemours into a financial model, developing implementation plans, and operationalizing the initiatives.
• Leads multi-disciplinary groups in the development of market, environmental, competitive and financial analyses to support the development of long-range business planning.
• Management of Partnership and expansions through the Delaware Valley region.

Personnel Management

• In conjunction with the President, Delaware valley, Executive Leadership team, Human Resources, and the leaders for the Departments as appropriate, oversee compensation matters including coordination with HR for and compliance with established Nemours procedures for offer letters, reporting of the results of annual compensation reviews and other matters to the Compensation Committee.
• Provide senior administrative leadership to all direct and indirect reporting personnel in the departments.
• Assess, develop, implement, and maintain appropriate divisional policies, procedures, job descriptions and philosophy as consistent with Nemours policies and values.
• Responsible for all planning and implementation related to accrediting requirements and associated requirements specific to the Departments.
• Understand, adhere to and model Core Standards as defined organizationally and specifically within the Departments.

Job Requirements

Bachelor’s degree required, Master’s preferred.

Minimum 10 years of progressive experience in the areas of hospital operations management, fiscal management, program development, regulatory, and communications (including operating and capital budget experience within a medical center or complex organization).

About Us

Nemours Children’s Health is an internationally recognized children’s health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children’s hospitals — Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation’s premier pediatric health systems, we’re on a journey to discover better ways of approaching children’s health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child’s world a place to thrive. It’s a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children’s and how we go well beyond medicine, visit us at www.nemours.org .