Operational Leadership:

• Lead and manage end-to-end warehouse operations across multiple sites (multi-client).
• Ensure standardized SOP implementation across all warehouses.
• Monitor key performance metrics (KPIs) including inventory accuracy, order fulfillment, TAT, productivity, and space utilization.

Client Management

• Act as the key contact for client operations teams, ensuring expectations are met or exceeded.
• Develop customized solutions based on client-specific needs.
• Conduct periodic client reviews, audits, and performance discussions.

People Management

• Lead and mentor a team of regional and site warehouse managers.
• Build high-performance teams; drive engagement, training, and performance evaluation.
• Ensure staffing and shift management align with client volumes and SLA requirements.

Process Optimization

• Drive lean warehousing initiatives and continuous improvement projects (5S, Kaizen, Six Sigma).
• Implement automation, WMS, and digital tracking where applicable.
• Identify and resolve bottlenecks and inefficiencies proactively.

Compliance & Safety

• Ensure adherence to all statutory regulations, EHS (Environment, Health & Safety) norms, and internal compliance.
• Monitor and implement best practices for material handling, storage, and movement.

Cost Control & Budgeting

• Optimize operational costs while maintaining service quality.
• Develop and manage warehouse budgets, including manpower, infrastructure, and technology.

Strategic Planning

• Support the business development team with technical inputs during client onboarding.
• Participate in the design and expansion of warehouse networks and layout optimization.

Qualifications & Experience

• Graduate/Postgraduate in Logistics, Supply Chain Management, Engineering, or related fields.
• 12+ years of experience in warehouse/logistics operations, with at least 5 years in a leadership role handling multiple sites.
• Proven experience in managing multi-client warehouse environments (preferably in 3PL or e-commerce sector).
• Strong knowledge of WMS, TMS, and other digital warehouse solutions.
• Six Sigma/Lean/Kaizen certifications are a plus.

Skills & Competencies

• Leadership & team-building abilities.
• Strong analytical, decision-making, and problem-solving skills.
• Excellent communication and stakeholder management.
• Willingness to travel frequently across locations.

(ref:iimjobs.com)