Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Position Description
CDW is a company focused on evolving to meet the needs of our business, coworkers and customers. Recently, Kate Sanderson joined CDW as CHRO to lead an exciting HR transformation to scale and implement leading practices in how we deliver HR services to our coworkers across the globe. As part of the transformation team, CDW has created a new role: Vice President, Coworker Experience (Shared Services). This role will report directly to Kate, leading five direct reports and a team of more than 30. The Shared Services function (Coworker Experience team) includes coworker support, payroll, immigration, HRIS and employee relations.
Stepping into the role, the VP Coworker Experience will begin to transform CDW’s Shared Services operations, bringing together disparate pieces into a unified function. This leader will be instrumental in shaping this nascent function within CDW, building something that ensures work is fit for purpose, on time and efficient. Key areas of focus will include optimizing CDW’s recently implemented Workday system and HR technology stack, enhancing HR’s data and analytics team, implementing a global service delivery model and leading efforts to reorganize which work is done onshore, offshore or through outside partners. This shared service leader will have in-depth knowledge of which functions across the HR team are best delivered in a shared service model. They will have the pattern recognition to know how to create, build and transition to this model effectively, and a high degree of collaboration and teamwork across the HR function is essential.
The ideal candidate for this role will be a well-experienced shared services leader who has spent time in best-in-class environments and has an understanding of what great looks like. This leader will need the systems and offshoring experience necessary to translate that best-in-class experience into something unique to CDW that will help the function and business operate more efficiently. It is vital to be comfortable with change and able to prioritize effectively.
Location: Two days per week in one of CDW’s offices in Chicago, Vernon Hills or Rosemont.
- Establish CDW’s new Shared Services function, uniting and reorganizing different pieces from across the HR function into an efficient and well-organized unit.
- Shape a coworker experience center and team that can quickly and effectively provide support globally across the enterprise. Group operational work together in the most logical way to ensure results are timely and done at the correct level.
- Lead efforts to reorganize shared services work, determining what areas should be onshore, offshore or handled by outside partners.
- Oversee CDW’s HR technology road map, driving the optimization of the newly implemented Workday system to drive efficiency across the business.
- Manage all people reporting and analytics for CDW, using data to assess talent practices and increase efficiency.
- Stabilize global payroll teams and optimize the global payroll function.
- Develop the growing Shared Services team, ensuring employees thrive.
Support the broader HR transformation across CDW, partnering with the CHRO and other HR and business leaders to shape an improved function.
- Expertise in the utilization of Workday, with the ability to go beyond implementation to shape a more efficient and connected HR function.
- Success in serving as a shared services leader within a large, global organization of similar size and scale to CDW. Knows what best-in-class systems look like but understands how to create something bespoke for CDW.
- Experience organizing functional work and determining the most efficient ways to address it, including onshoring, offshoring and working with third-party vendors.
- Background serving as a people leader in an organization undergoing an organizational and functional transformation. Knows how to help others manage change.
Professional and Cultural Characteristics
- Comfortable managing a high volume of organizational change; works to bring others along as the organization advances.
- An effective project manager who can prioritize the initiatives that will have the largest impact. Capable of working through ambiguity.
- Process oriented; finds appropriate ways to implement structure and boost efficiency.
- Collaborative; builds relationships across a wide range of stakeholders and partners well with others to drive progress.
- At least 10 to 15 years of progressive HR experience. Shared Services and HR Operations experience is essential.
- Bachelor’s degree required; advanced degree preferred.
- Compensation for this role is based on experience, with a competitive base salary, bonus and long-term incentive package.
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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