Grade: L5

Reports to: DVP (SPDT)

This role acts an interface between Business/Operations and Technology vendors to drive the resolutions on new products, defects and change request or new functionality, help business/Operations implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners: Business case, CBA, requirement gathering, assistance in UAT, implementation, Project Management.

Key Challenges For The Role

Experience: 6 to 10years of total experience + Exposure to Technology, Process Excellence & Transformation projects

• Understanding business’ change needs, assessing the business impact of those changes, capturing, analysing and documenting requirements and supporting the communication and delivery of requirements with relevant stakeholders.
• Requirement gathering from Ops, Sales, L&C, which clearly state the business needs and align with business processes.
• Preparation of Business Requirement documents and test cases
• Translating business requirement into product/process/system specification.
• Liaison with other colleagues in IT to collectively fulfil the system delivery responsibilities on project, that have cross-functional inter-linkages
• Implementation of new releases and automation of existing applications
• Perform UAT and obtaining sign off from stakeholders for movement to Pre-Production and Production environments of relevant systems/applications
• Interface between Business and Technology vendors to drive the resolutions on new products, defects and change request or new functionality
• Good interpersonal and communication skills with ability to build productive relationships across the participants in the system
• Creating a process oriented culture by standardizing processes and documenting the same by way of standard operating procedures
• Regular update to stakeholder and senior management on projects
• Exposure to Product Management
• Skilled in Program Management
• Prior experience on agent lifecycle, agent commission/incentive platforms, agent coding, management, Agency and Partner digital projects is preferred.
• Good knowledge of policy administration systems like Life Asia

Education: BE / B Tech / MBA / MS