Join the YMCA as the next Membership Experience Director for The Bedford Center YMCA! View the full job profile here .

The Bedford Center YMCA impacts lives every day. We are a leading non-profit committed to strengthening community through youth development, healthy living and social responsibility. We are currently looking to expand our leadership team by adding a Membership Experience Director who will be responsible for leading the member services department of The Bedford Center YMCA. The Membership Experience Director will be responsible for leading the member services department for the Bedford Center YMCA. The ideal candidate will be responsible for hiring, training and supervising staff and will take on the responsibility to initiate membership services and engagement, welcome center procedures, membership sales campaigns, membership development, membership retention, branch marketing efforts, and coordinate schedules for Membership staff. Your primary focus will be on ensuring the highest level of customer service and fostering meaningful relationships with our members. Utilizing your expertise in sales and customer service, you will lead efforts to promote our relationship-based membership model.

The position is for a self-directed, innovative and creative person. The ideal candidate must have a demonstrated track record of delivering high-quality programs and meeting sales goals, combined with the ability to manage the administrative components of the job. Strong organizational and time management skills are necessary to ensure that members have a high quality experience at the Y.

Our Mission And Core Values Are Brought To Life By Our Culture. It’s Who Are, Who We Aspire To Be And How We Show Up Every Day. We Are Cause-driven. We Don’t Just Show Up, We Show Up With Purpose. As a Cause Driven Leader You Are Expected To Be

• Welcoming – Accept neighbors eagerly, warmly, hospitably, and as equal participants.
• Nurturing – To care for, support, and help develop through encouragement.
• Hopeful – Take an optimistic or positive view of future outcomes.
• Determined – To devote full strength and concentrated attention to the cause.
• Genuine – To be honest and open in relationships with others.

We act with intentionality to connect people to our cause. Join us and help transform lives!

Qualifications

Education & Certifications : Bachelor’s degree or equivalent experience in related field preferred. One year experience as a coordinator or supervisor of a membership programs. YMCA Team Leader certification preferred within three years of hire.

Experience & Background : High energy, positive, “can-do” attitude, flexibility, teamwork, and attention to detail and high degree of initiative will help this candidate be successful. The ability to direct programs through leading both staff and volunteers, developing and monitoring of budgets, developing and marketing programs and bringing enthusiasm and a passion for fundraising. A proven track record in developing authentic relationships with others and the ability to establish and maintain collaborations with community organizations. This leader will need the ability to connect and relate with diverse groups of people at all levels of the organization. Bilingual English/Spanish would be a plus.

KEY FOCUS AREAS

• Directs and supervises program activities to meet the needs of the community and fulfill YMCA objectives. Grow membership and meet monthly sales goals in accordance with operating plans.
• Lead the sales process, including connecting with potential members, promoting membership benefits, and closing sales .
• Recruit, hire, train, develop, schedule and direct staff and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
• Leads the branch marketing efforts and distribution of program information may organize and schedule program registrations. May review and process program scholarship applications.
• Develops and monitors program budget to meet fiscal objectives.
• Leads membership staff to proactively engage members in the Y through member engagement initiatives.
• Develops and maintains collaborative relationships with community organizations and coordinates for the Y to be present at community events, such as health fairs.
• Manages use of facilities for program activities and events.
• Responsible for YMCA fund raising activities and special events.
• Models relationship-building skills in all interactions. Responds to all member and community inquiries and complaints in timely manner.
• May assist with Program Committee meetings.
• Compiles program statistics. Monitors and evaluates the effectiveness of and participation in programs.

LEADERSHIP COMPETENCIES

• Engaging Community: Builds bridges with others in the community to ensure the Y’s work is community-focused and welcoming of all, providing community benefit.
• Philanthropy: Secures resources and support to advance the Y’s.
• Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community.
• Fiscal Management: Manages the Y’s resources responsibly and sustains the Y’s nonprofit business model.
• Developing Self & Others: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.
• Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.

MISSION

To put Christian principles into practice through programs, services and relationships that build a healthy spirit, mind and body for all.

AREAS OF IMPACT

The YMCA Is An Organization That Serves All People, From All Backgrounds And All Walks Of Life. Our Purpose Is To Strengthen Community. Our Areas Of Impact Include

• Youth Development: Empowering young people to reach their full potential.
• Healthy Living: Improving individual and community well-being.
• Social Responsibility: Providing support and inspiring action in our communities.

Compensation & Benefits

The YMCA of Metropolitan Fort Worth offers a competitive salary and benefits package for selected candidates.

The yearly salary range for this position is $40,000 – $46,000 and will be commensurate with the selected candidates experience.

The YMCA provides competitive health, dental, and vision benefits. Long-term disability, a medical and dependent care reimbursement plan, employee assistance plan, free family membership, discounts on Y programs including summer camps, enrichment classes, youth sports, childcare and more! Eligible to enroll in a 403 (b) tax-deferred account at beginning of employment. 12% retirement paid by the YMCA upon meeting eligibility requirements. Paid time off (PTO) based on hours worked and years of service. Training and leadership development opportunities.

The candidate must live within the community the Bedford YMCA serves.

This job description is not intended to be all inclusive. It is understood that the employee will also perform other reasonable association duties and will be responsible for implementation of the policies, procedures and standards established by the Metropolitan Board, the branch Board of Managers and the Association Leadership. Job descriptions are reviewed periodically and may be revised at the discretion of management. This job description is not a written or implied contract.